RECEPTIONIST

Description

Job Summary: As a Receptionist, you will greet guests upon arrival and departure, ensuring an exceptional experience aligned with the hotel’s vision of guest satisfaction. Key Highlights: 1. Global experience with diversity across 150 nationalities. 2. National and international professional development opportunities. 3. A wide range of training programs to enhance skills. Considering a new professional challenge at **Minor Hotels Europe \& Americas**? **What will be your mission?** ------------------------- As a **Receptionist**, you will be responsible for addressing guests’ needs upon arrival and departure, and for delivering an exceptional overall experience during their stay, in line with the hotel’s vision and values regarding guest satisfaction. **What will you do?** --------------------------- * Receive and professionally complete the check\-in process for all arriving guests and groups in a timely manner, as well as complete the check\-out process for departing guests and groups. * Manage room assignments based on guest profiles (VIP, regular, new guests, etc.) in coordination with the relevant department. * Manage, as necessary, and ensure the front desk and management team remain fully informed of guest requests, inquiries, complaints, and/or suggestions—both from guests and other departments. * Be thoroughly familiar with all hotel products and services, rates, available promotions and discount packages, as well as daily special events and VIP activities. * Know and communicate available hotel services (e.g., restaurant reservations) and general safety information. * Maximize room occupancy at optimal rates (including closing sales and extranet bookings if required). * Apply up\-selling techniques (promoting the company’s loyalty program and Rewards, other destinations, food and beverage, transportation, and hotel facilities). * Manage guests’ room reservations. * Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc., in the city. * Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying appropriate vendors. * Adhere to the company’s brand standards. * Assist other departments as needed. * Provide and deliver night-time guest services (e.g., wake-up calls). * Handle billing payments and cash operations during the night shift. * Conduct patrols, check for irregularities, and secure windows, doors, etc. * Responsible for preparing nightly audit reports. **What are we looking for?** ------------------ * Prior experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or Associate’s degree in Hotel Management or equivalent. * Fluency in the local language and advanced English proficiency are mandatory. * Proficiency in various computer programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer service orientation. * Flexibility to respond to diverse work situations. * Excellent communication skills. * Commercial orientation. * Ability to work independently and collaboratively within a team. **Why choose us?** ----------------------- At **Minor Hotels Europe \& Americas**, we are committed to shaping exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience \- diversity across 150 different nationalities. * Challenging national and international professional development opportunities. * A wide range of training programs to enhance skills. * Wellness initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunities to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, including discounts at our hotels worldwide and exclusive perks via our corporate loyalty program. ***Considering your next challenge? Apply now!*** *Minor Hotels Europe \& Americas is committed to fostering an inclusive workplace where all individuals are valued and supported equitably. We promote equal opportunity and embrace diversity in all its forms. We warmly welcome everyone.*