Executive Housekeeper

Description

Position Summary: Mandarin Oriental, Santiago is seeking an Executive Housekeeper to lead and develop teams, manage cleaning operations, and ensure high standards of quality and service. Key Highlights: 1. Leadership, supervision, and development of the housekeeping team 2. Efficient management of resources and budget 3. Promotion of a culture of exceptional service ### **Executive Housekeeper** * 546573 * Rooms * Full time * Mandarin Oriental, Santiago Add to favourites View favourites Hotel Mandarin Oriental, Santiago is currently seeking an Executive Housekeeper to join the Rooms team. Are you an expert in your field? Are you looking to work with a team that strives to be the best, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the Exceptional. **About Us** Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in top-tier destinations worldwide, with a strong pipeline of projects. Increasingly recognized for creating some of the world’s most coveted properties, the Group delivers legendary service inspired by its Asian heritage and represents the most innovative luxury experiences. **Our Hotel** An oasis in the heart of the city. As a true landmark, Mandarin Oriental, Santiago enjoys a convenient location, outstanding restaurants, and an impressive outdoor swimming pool. Combining elegant décor with peaceful views, each of our 310 rooms and suites features spacious design and a relaxing ambiance. Our hotel is one of the city’s most exciting culinary destinations, offering an authentic Nikkei dining experience at Matsuri, Italian flavors at Senso, and light snacks and beverages at Atrium Lobby Lounge. **About the Role** The Housekeeping Manager reports directly to the Executive Housekeeper and oversees the Laundry Manager, Team Leaders, Room and Public Areas Supervisors, Runners, Room Attendants, Public Areas Staff, Laundry Assistants, and Seamstresses. **Duties and Responsibilities** * Management and annual updating of departmental manuals, policies, and procedures. * Efficient administration of resources, budget, procurement, contracts, and cost control. * Preparation of operational reports and monitoring of departmental key performance indicators. * Daily supervision of room and public areas operations, ensuring compliance with cleanliness and quality standards. * Coordination and oversight of facility, equipment, and service area maintenance. * Management and tracking of operational requirements, internal requests, and VIP room preparations. * Efficient planning of staffing levels, shift schedules, and task assignments. * Leadership, supervision, and development of the housekeeping team, promoting high performance standards. * Participation in recruitment, training, coaching, and performance evaluations. * Ensuring compliance with hygiene, safety, personal presentation, and professional conduct standards. * Implementation of disciplinary measures and maintaining up-to-date personnel records. * Ongoing coordination and communication with other departments to ensure efficient operations. * Promotion of an exceptional service culture focused on guest satisfaction. * Effective handling of guest requests, special requirements, and complaint resolution. * Ensuring adherence to corporate, strategic, and service standards of the hotel. * Fostering personal and team professional development through leadership, coaching, and continuous feedback. * Maintaining effective professional relationships with internal and external customers and suppliers. * Ensuring confidentiality of information and alignment of decisions with business objectives. **Our Commitment to You** * Learning and development. Your success is our success. We design unique learning and development programs tailored to different stages of your career, enabling continuous growth. * Complimentary health insurance for you and your family. * Complimentary meals at the colleagues’ restaurant. * Complimentary laundry service for work uniforms. * Colleague recognition and reward program. * Wellness programs and social events. * MOstay. When colleagues demonstrate the dedication we value, taking a well-deserved break is essential. As a member of the \#MOfamily, you can stay with us anywhere in the world. The MOstay program offers complimentary nights, as well as preferential room rates for you and your loved ones. * In-property discounts. **We're Fans. Are you?** "This job posting complies with Law No. 21\.015, which promotes the inclusion of persons with disabilities into the workforce."