Customer Care Assistant

Description

Job Summary: We are seeking a Customer Care Assistant to provide agile and innovative service, coordinate operational requirements, and ensure an exceptional service experience in Cross Border. Key Highlights: 1. Close, agile, and innovative attention to key Cross Border customers 2. Coordination of operational requirements and analysis of issues 3. Cross-functional interaction for improvements and preparation of key reports Join Blue Express, leaders in last-mile delivery! ✨ At Blue Express, we are looking for our next Customer Care Assistant, who will be responsible for delivering close, agile, and innovative service to our customers, coordinating operational requirements, and driving an exceptional service experience across our major Cross Border business accounts. Your primary objective in this role will be to execute administrative processes and coordinate the tracking of Cross Border business operations, generating key reports to ensure compliance with the service levels and quality standards defined by the company. **Key Responsibilities:** Respond to customer requests and requirements through the various communication channels provided by the company. Identify potential deviations or omissions in case handling and propose timely solutions to optimize response times. Analyze issues raised by internal and external customers, providing solutions and effectively coordinating their resolution. Interact cross-functionally with different departments across the company to drive process improvements and ensure proper case tracking. Prepare tracking reports to maintain efficient data control and ensure traceability of management activities. Advise and support customers in the correct use of our self-service technological tools. **Schedule:** Monday to Thursday, 8:00–17:30 hrs. / Friday, 8:00–17:00 hrs. We are a market-leading company in logistics and distribution, committed to delivering the best service to our customers and helping them achieve their goals and dreams to accelerate their growth. Within our culture, we have integrated values and pillars to meet the needs and challenges of our customers and the market, aiming to provide the best solutions in distribution, transportation, logistics, and international trade services. Thus, our goal is to make E\-Commerce increasingly accessible and satisfying for everyone—and we believe you can help us achieve this! Requirements What do we expect from you? ✨ Completed Technical-Professional education (e.g., Business Administration, Customer Service, Contact Center, Executive, Bilingual Technician, or related field). Minimum 2 years of general work experience and 2 years of practical experience in administrative or customer service roles. Intermediate-level proficiency in Microsoft Office. Basic knowledge or familiarity with Artificial Intelligence (AI) tools. Basic to intermediate English language proficiency (highly desirable). Service orientation, teamwork, proactivity, analytical ability, and effective communication skills. Benefits ️ Your peace of mind is our priority Life insurance, complementary health insurance, catastrophic insurance, and dental insurance to protect you and your loved ones. Major partnerships, major opportunities Access exclusive benefits with leading telecommunications, internet, energy, banking, and health insurance providers. Because your health matters to us Pharmaceutical partnership offering preferential pricing to make caring for yourself more affordable. We promote your holistic well-being Talks and workshops designed to enhance your quality of life and personal development. Continuous growth Partnerships with academic institutions and internal training opportunities to support your ongoing development. We celebrate with you Two annual bonuses to accompany you during special moments. ⏰ Flexibility tailored to you Flexible working hours that promote balance between your professional and personal life. ✨ And much more! All applications are subject to Law 21\.015, fostering an \#inclusive and \#tolerant environment where everyone is welcome. If you require accommodations to participate in our selection process, please indicate so in the questions section.