WAITER

Description

Job Summary: The Waiter/Waitress will be responsible for taking orders, delivering food and beverages, and providing an exceptional overall guest experience at Minor Hotels Europe & Americas. Key Highlights: 1. Provide excellent customer service in a hotel environment. 2. Interact with guests and understand their preferences. 3. Opportunities for professional development and well-being within the company. Considering a new professional challenge at **Minor Hotels Europe \& Americas**? **What will be your mission?** ------------------------- As a **Waiter/Waitress**, you will be responsible for taking orders and delivering food and beverages to our guests while providing an exceptional overall guest experience. **What will you do?** --------------------------- * Deliver excellent customer service. * Greet and welcome all guests in accordance with company standards. * Maintain direct and frequent contact with guests, especially during key moments of their stay, such as breakfast, lunch, dinner, and/or any event or meeting (banquets, coffee breaks, etc.). * Demonstrate excellent knowledge of regular guests, paying attention to their preferences. * Know and promote the various products and services available at the hotel restaurant. * Review daily specials and menu changes with the relevant F\&B team. * Manage restaurant reservations. * Communicate effectively with kitchen staff to ensure orders are accurate and delivered on time. * Set up and clean restaurant tables and meeting rooms as required. * Follow processes and procedures related to product preparation, quality, and service in line with brand standards. * Present checks and process customer payments using the point-of-sale system, handle cash, and process credit and debit card transactions. * Identify opportunities to increase F\&B department revenue through upselling. * Ensure all F\&B outlets are clean, organized, and ready to welcome guests. * Comply with all applicable health and safety regulations and customer service guidelines. **What are we looking for?** ------------------ * Prior experience in similar roles within other hotel chains or related industries is highly desirable. * Professional education in hospitality/F\&B. * Proficiency in the local language and working knowledge of English are highly valued. * Practical knowledge of various computer programs (Microsoft Office, POS systems, etc.). * Customer-service orientation. * Active listening and effective communication skills. * Attention to detail. * Commercial orientation. * Ability to work independently and as part of a team. **Why choose us?** ----------------------- At **Minor Hotels Europe \& Americas**, we are committed to shaping inspiring careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience \- diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive benefits through our corporate loyalty program. **Thinking about your next challenge? Apply now!** *Minor Hotels Europe \& Americas is committed to fostering an inclusive workplace where everyone is valued and supported equitably. We promote equal opportunity and embrace diversity in all its forms. We warmly welcome all individuals.*