Sales Representative

Description

Summary: Sales Representatives are the face of our company, building deep relationships with customers and driving sales growth ethically while delivering exceptional customer experiences. Highlights: 1. Drive competitive sales growth 2. Orchestrate positive customer experiences 3. Deliver value to customers and patients ### **Summary** Sales Representatives are the primary drivers of customer engagement and sales performance, serving as the face of our customer experience approach. They build deep relationships with customers and patients to deliver value, thereby driving sales growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Drive competitive sales growth \~ Identify and prioritize potential customers (healthcare professionals and stakeholders) influencing prescription decisions through data analysis \~ Enhance sales performance through skillful orchestration of positive customer experiences \~ Engage and build relationships \~ Participate in value-based conversations (in-person and virtual) to understand customers’ key challenges, decision-making factors, pain points, and opportunities \~ Personalize and align targeted healthcare professional customer engagement journeys by reflecting customer preferences and leveraging available content and multiple engagement channels \~ Collaborate with healthcare professionals to build engagement and develop long-term, sustainable collaborations with Novartis \~ Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to customers’ needs and understanding the healthcare environment \~ Establish effective collaborative relationships with opinion leaders and top medical influencers (at the territory level), challenge current practices, and improve the patient journey (right patient, right time) \~ Deepen insights and understanding of customers \~ Gather business-related insights from customers to uncover what matters most to them \~ Follow up on customer feedback and translate responses into value-adding actions that exceed expectations \~ Leverage available data sources to create dynamic, prioritized, and adaptive interaction plans for relevant territories, accounts, and customers \~ Continuously share customer insights with internal stakeholders to support development of product- and indication-related content, campaigns, and interaction plans. \~ Deliver value to customers and patients \~ Collaborate cross-functionally and in compliance to design and implement solutions addressing unmet customer and patient needs \~ Act as a trusted partner to customers to support their business operations: listen to learn; comply with regulations and strive to deepen relationships ethically; position to generate value-added solutions \~ Interact transparently and respectfully with customers and colleagues, acting with integrity and clear intent. When facing ethical dilemmas, do the right thing; speak up when things seem wrong. Live by Novartis’ Code of Ethics, Values, and Conduct. Key Performance Indicators \~ Input at the regional level, based on guidance stemming from IMI Field Engagement Performance Management Council outcomes. Work Experience \~ N/A Skills \~ Sales skills \~ Customer insights \~ Communication skills \~ Influencing skills \~ Conflict management \~ Negotiation skills \~ Technical skills \~ Account management \~ Cross-functional coordination \~ Healthcare domain \~ Commercial excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Marketing Location Chile Site Santiago Company / Legal Entity CL01 (FCRS \= CL001\) Novartis Chile S.A. Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No