Sales Representative

Description

Job Summary: Sales Representatives are the primary drivers of customer engagement and sales performance. They create value for customers and patients by building deep relationships and driving sales growth in a compliant and ethical manner. Key Highlights: 1. Drive competitive sales growth and build deep customer relationships. 2. Personalize the customer engagement journey to deliver a customer-centric experience. 3. Collaborate with internal teams to address unmet customer and patient needs. ### **Summary** Sales Representatives are the primary drivers of our customer engagement and sales performance. They serve as ambassadors of our customer experience approach, building deep relationships to create value for customers and patients while driving sales growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Drive competitive sales growth \~ Identify and prioritize high-potential customers (HCPs and stakeholders) influencing prescribing decisions through data analysis \~ Drive sales performance by skillfully orchestrating positive customer experiences \~ Engage and build relationships \~ Participate in value-based conversations (in-person and virtual) to understand key customer challenges, decision drivers, pain points, and opportunities \~ Personalize and orchestrate the customer engagement journey for target HCPs by reflecting customer preferences, leveraging available content, and utilizing multiple interaction channels \~ Build long-term, sustained partnerships with HCPs for Novartis \~ Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to customer needs and understanding their healthcare environment \~ Establish effective working relationships with Key Opinion Leaders and top-tier medical influencers (at the regional level), challenging current behaviors to improve the patient journey (right patient, right time) \~ Cultivate deep customer insights and understanding \~ Gather insights about customer businesses to identify what matters most to them \~ Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations \~ Leverage available data sources to create, dynamically prioritize, and adjust relevant regional, customer, and customer interaction plans \~ Continuously share customer insights with relevant internal stakeholders to support the development of product- and indication-related content, activities, and engagement plans \~ Create value for customers and patients \~ Collaborate with cross-functional teams to design and implement solutions addressing unmet customer and patient needs \~ Serve as a trusted partner to customers in running their businesses; listen and learn; strive to deepen relationships in a compliant and ethical manner; position oneself to create value-added solutions. \~ Act with integrity and honesty, treating customers and colleagues transparently and respectfully, with clear intent. Do the right thing when facing ethical dilemmas, and speak up when something doesn’t feel right. Adhere to Novartis’ ethics, values, and code of conduct. Key Performance Indicators \~ To be completed at the local level per guidance from the IMI Field Engagement Performance Management Committee outcomes. Work Experience \~ NA Skills \~ Sales skills \~ Customer insights \~ Communication skills \~ Influencing skills \~ Conflict management \~ Negotiation skills \~ Technical skills \~ Account management \~ Cross-functional coordination \~ Healthcare industry \~ Business excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Marketing Location Chile Site Santiago Company / Legal Entity CL01 (FCRS \= CL001\) Novartis Chile S.A. Functional Area Sales Job Type Full time Employment Type Permanent (Sales) Shift Work No