RESERVATIONS

Description

Job Summary: This role efficiently, accurately, and promptly manages and records accommodation reservations, ensuring a seamless customer experience while delivering friendly and professional service across various channels. Key Highlights: 1. Efficiently manages and records accommodation reservations. 2. Provides friendly and professional service, resolving inquiries. 3. Supports optimization of hotel occupancy. Company Description Why work for Accor? We are much more than a global leader. We welcome you just as you are, and you can find a job and a brand that matches your personality. We support your growth and daily learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine hospitality of tomorrow. Discover the life awaiting you at Accor—visit https://careers.accor.com/ Job Description PRIMARY JOB OBJECTIVE To efficiently, accurately, and promptly manage and record accommodation reservations, ensuring a seamless customer experience. To deliver friendly and professional service across various channels, resolve inquiries, and provide clear information. To maintain up-to-date availability in systems and coordinate with operational departments. To support optimization of hotel occupancy. To contribute to customer satisfaction from the first contact. MAIN DUTIES AND RESPONSIBILITIES * Answer the telephone promptly and courteously, providing customers with information about hotel operations. * Respond to reservation requests via telephone and internet, check availability in the system, process individual and group reservations, and inform customers of details such as daily rate, apartment type, hotel opening hours, etc. * Verify floor availability within the unit in the system, taking into account the hotel’s actual situation, to avoid discrepancies between reservations and occupied floors. * Open accounts in the system, entering data such as rooming list, payment method, duration, etc. * Track and file reservations, services, “house use”, and guaranteed “no-show” reservations. * Close accounts upon completion of group stays, verify correct invoice issuance and other required data. * Provide service and support to companies, travel agencies, and operators, clarifying inquiries and guiding them on basic hotel operations. * During their shift, responsible for resolving any reservation-related issues. * Share customer preferences with the Front Office team so the ACDC can be updated to personalize products and services for each guest and make every stay remarkable. * Follow guidelines provided by management regarding selective waste collection and consumption of water, energy, and cleaning products, in order to meet environmental objectives. * Meet departmental goals: Actively contribute to achieving departmental objectives through efficient execution of assigned tasks, aligning with established strategic and operational guidelines. * Participate in mandatory and developmental training: Attend and complete company-required training sessions to maintain and strengthen competencies essential for the role. * Collaborate with other departments to ensure operational continuity: Provide support to other departments when required, ensuring smooth processes and uninterrupted organizational operations. * Perform other specific duties as required by the department/hotel. Requirements REQUIREMENTS: EDUCATION Desirable: Higher Education in Hospitality, Tourism or related field Minimum: Completed Secondary/High School education Courses: Customer Service REQUIRED PERSONAL CHARACTERISTICS: * Organization * Discretion * Attention to detail Additional Information We are much more than a global leader. We welcome you just as you are, and you can find a job and a brand that matches your personality. We support your growth and daily learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine hospitality of tomorrow. Discover the life awaiting you at Accor—visit https://careers.accor.com/ Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and globally! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives, such as Planet 2 Diversity and Inclusion at Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills. Our goal is to provide purposeful employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have, so we can take them into consideration. Rotating Shift Schedule Fixed-Term Contract Meal Allowance and Transportation Allowance