Digital Experience Director

Description

Position Summary: We are seeking a Digital Experience Director to lead the digital service strategy, oversee operations, and optimize the user experience. Key Highlights: 1. Strategic leadership in digital experience 2. High business impact on customer satisfaction 3. Professional development in digital leadership **About the Role** Enjoy Digital Services SpA provides digital solutions, platform management, multichannel customer service, business support, and services designed to enhance customer and user experience. We are looking for a **Digital Experience Director** to lead the digital service strategy, supervise customer service operations, optimize the user experience, and strengthen the performance of digital channels. This role is ideal for a professional with experience in customer experience, digital operations, service transformation, or commercial leadership. **Why Join Us?** Strategic Leadership Define the digital experience strategy and participate in key decisions driving company growth. Professional Digital Environment Work with platforms, customer service channels, data analytics, and digital transformation processes. High Business Impact Directly contribute to improving customer satisfaction, loyalty, and overall experience. Professional Development Strengthen your expertise in digital leadership, service management, and leading multidisciplinary teams. **Key Responsibilities** * Lead the digital experience and customer service strategy * Oversee digital channels, service platforms, and support operations * Coordinate customer service, technology, marketing, and operations teams * Manage budgets, service metrics, and strategic objectives * Analyze user experience, feedback, and satisfaction levels * Design initiatives to improve digital processes and journeys * Coordinate with clients, vendors, and technology partners * Supervise automation and service transformation projects * Prepare executive reports and strategic recommendations * Ensure compliance with internal policies and standards **What We’re Looking For** Experience * Proven experience in customer experience, digital services, operations, digital transformation, or platform management * Prior experience leading teams and service improvement projects * Experience with digital channels, automation, data analytics, or enterprise customers is highly valued Skills * Digital experience leadership * Customer service strategy * Team leadership * Digital platform management * Process transformation and improvement * Metrics analysis * Budget management * Communication and decision-making Education * Professional degree in Business Engineering, Business Administration, Marketing, Communications, Information Technology, or a related field * Postgraduate studies or certifications in customer experience, digital transformation, project management, analytics, or leadership are highly valued Salary: $4\.200\.000 \- $5\.800\.000 per month Work Location: On-site employment