Retail Supervisor

Description

Job Summary: Sodexo Chile is seeking a committed, results-oriented Retail Supervisor to comprehensively manage sales points, supervise operations, and ensure excellence. Key Highlights: 1. Comprehensive management of sales points 2. Supervision of operations and customer service 3. Ensuring operational continuity and customer excellence Sodexo Chile, a leading provider of quality-of-life services, is looking for a **Retail Supervisor** to join our team. If you are committed, results-driven, passionate about operational excellence, and have experience managing sales points, this opportunity is for you! **About Us** We are a French multinational company and global leader in quality-of-life services. In Chile, we focus on delivering integrated facility management solutions, contributing to people’s well-being and the sustainable development of the communities where we operate. With over 40 years of experience in the country, we have established ourselves as an innovative company committed to excellence. Our purpose is to generate a positive impact on society and improve the quality of life for our employees, clients, and consumers. **Job Description** As a Retail Supervisor, you will be responsible for the comprehensive management of sales points associated with the contract, supervising customer service, cash flow, inventory, procurement, and the proper execution of administrative and accounting processes. Your primary challenge will be to ensure operational continuity, product availability, compliance with company standards, and an appropriate customer experience—driving sales while minimizing business losses and shrinkage. **Responsibilities** * Supervise and control the daily operation of sales points. * Coordinate and verify the activities of the Retail team. * Ensure compliance with operational, commercial, and quality procedures and standards. * Generate purchase orders and receive documents via the PEL platform. * Coordinate the procurement, receipt, and distribution of products and raw materials. * Monitor stock levels to prevent stockouts, overstocking, expirations, and losses. * Conduct periodic inventories and manage identified discrepancies. * Ensure proper product rotation using FIFO and FEFO principles. * Supervise physical receipt of products and verify correspondence with delivery notes. * Manage claims for non-conforming, missing, or discrepant items upon receipt. * Verify that suppliers invoice according to prices stipulated in current agreements. * Request credit notes and coordinate their submission to the Accounting department. * Manage cash flow, perform deposits, and maintain appropriate supporting documentation. * Prepare and submit weekly and monthly reports on sales, inventory, deposits, and shrinkage. * Manage required files for financial closing, in accordance with the established schedule. * Maintain product display and presentation standards. * Coordinate promotions, campaigns, and events with Retail and Marketing departments. * Implement initiatives aimed at increasing sales and improving the profitability of sales points. * Analyze commercial and operational KPIs, proposing and implementing improvement plans. **Requirements** * Technical higher-education degree in Business Administration, Logistics, Accounting, Retail Management, Gastronomic Administration, or related field. * Minimum 2–3 years of experience in sales point administration or supervision, including convenience stores, minimarkets, cafeterias, commissaries, or similar services. * Experience in inventory management, stock control, goods receipt, cash handling, and supplier relations. * Intermediate-level proficiency in Microsoft Excel. * ERP or procurement system experience is desirable. * Leadership or team coordination experience is desirable. * Residency in Antofagasta city. * Availability to work on a 4x3 rotating shift schedule with camp accommodation. * Medical fitness for work at high geographical altitude. **Benefits** Opportunities for professional growth and development within the company. ‍‍ A collaborative, excellence-oriented work environment. Continuous learning and training opportunities.* On-site meals. * Camp accommodation during shifts. **Join our team and be part of something bigger!** ✨ At Sodexo Chile, we value diversity and equal opportunity. All applications will be considered without regard to gender, age, religion, sexual orientation, disability, nationality, or ethnic origin. This position falls under Law No. 21.015, which promotes the labor inclusion of persons with disabilities.