Operational Support Coordinator

Description

Job Summary: We are seeking an Operational Support Coordinator for ChipKontrol Technology and Industrial Automation to ensure continuity and efficiency of technical and administrative operations. Key Highlights: 1. Direct impact on operations 2. Professional development and autonomy 3. Technological and automated environment About the Role At **ChipKontrol Technology and Industrial Automation**, we are looking to hire an **Operational Support Coordinator** to support the continuity, coordination, and efficiency of our technical and administrative operations. The selected candidate will be responsible for managing operational requests, coordinating resources, tracking incidents, and ensuring effective communication among technical, administrative, and field teams. This role will work closely with Operations, Technical Support, Engineering, Maintenance, Logistics, Procurement, and Administration departments, contributing to the achievement of service-level agreements (SLAs) and company objectives. We seek an organized, solution-oriented, results-driven professional capable of handling multiple priorities and coordinating teams within a technological and industrial environment. Why Join Us? **Direct impact on operations:** Your management will be critical to maintaining continuity of our services and projects. **Cross-functional work:** You will interact with technical, administrative, and operational teams. **Professional development:** You will strengthen your competencies in coordination, support, planning, and process management. **Autonomy:** We value professionals who can anticipate issues, prioritize requests, and propose solutions. **Technological environment:** You will participate in operations related to technology, automation, and industrial services. Key Responsibilities * Coordinate operational and technical requests from various departments. * Track tickets, incidents, and internal requests. * Prioritize requests based on criticality and service level. * Coordinate human, material, and technical resources to fulfill requests. * Maintain continuous communication with support and field teams. * Prepare and update operational reports. * Monitor SLAs and response times. * Track action plans and commitments. * Coordinate technical visits and on-site services. * Manage schedules and operational activity planning. * Keep incident databases and records up to date. * Coordinate with Warehouse and Logistics regarding material and spare parts availability. * Support procurement and supply processes. * Monitor external suppliers and services. * Document procedures and operational workflows. * Identify recurring incident root causes. * Propose improvements to support processes. * Coordinate escalation of critical issues. * Support preparation of operational KPIs. * Keep internal departments informed about request status. * Support implementation and commissioning processes. * Coordinate preventive and corrective maintenance activities. * Participate in follow-up meetings with department heads and technical teams. * Support automation and continuous improvement initiatives. What We Are Looking For **Experience:** 3–5 years of experience in Operations, Technical Support, Service Coordination, Maintenance, Logistics, or related fields. **Education:** Technical or university degree in Industrial Engineering, Automation, Electronics, Computer Science, Business Administration, Logistics, or a related field. **Coordination:** Experience managing operational requests, resources, and priorities. **Support:** Knowledge of incident management, escalation, and tracking processes. **Metrics:** Experience working with SLAs, KPIs, and management reporting. **Tools:** Intermediate or advanced proficiency in Microsoft Excel and ticket management platforms. **Organization:** Ability to handle multiple tasks and priorities simultaneously. **Communication:** Ability to coordinate with technical teams, suppliers, clients, and administrative departments. Preferred Qualifications * Experience in technology, automation, maintenance, or industrial service companies. * Proficiency in Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms. * Knowledge of ERP systems such as SAP, Oracle, Softland, or Dynamics. * Proficiency in Power BI. * Basic knowledge of industrial automation. * Experience coordinating field technical personnel. * Knowledge of preventive and corrective maintenance. * Experience in supplier management. * Familiarity with ITIL methodologies. * Experience in continuous improvement and process documentation. * Proficiency in performance and productivity metrics. Salary: $1\.500\.000 \- $3\.200\.000 per month Work Location: On-site employment