Implementation Specialist

Description

Job Summary: We are seeking a passionate Implementation Specialist to help B2B SaaS customers grow, optimize processes, and automate tasks—guiding them toward successful adoption of our tool. Key Highlights: 1. Lead implementation and ensure customer success. 2. Collaborate with internal teams to deliver customized solutions. 3. Extensive opportunities for professional growth and development. ### **Implementation Specialist – DataScope (SaaS B2B)** Location: Santiago, Chile Position Type: Full-time, hybrid Join the DataScope team! Are you passionate about helping customers grow and maximize the value of their tools? Do you love building long-term relationships and solving problems creatively? Then this opportunity is for you! At DataScope, we are a Chilean SaaS company revolutionizing how businesses manage operations across 40+ countries. Our mission is to simplify processes and automate tasks so our customers work more efficiently. ### **Responsibilities** * Lead implementation: Guide new customers through onboarding, ensuring successful adoption of our tool. * Ensure success: Monitor implementation milestones and KPIs, ensuring key objectives are met. * Manage timelines: Define and coordinate the implementation schedule to meet established deadlines. * Train customers: Deliver practical and engaging training sessions so users fully leverage the platform. * Collaborate with internal teams: Work closely with sales and product teams to align strategies and deliver customized solutions. * Analyze and improve: Provide data-driven feedback to optimize the customer onboarding process. * Drive growth: Identify expansion opportunities within accounts and support their successful management. ### **Competencies / Skills** * Interpersonal skills: Ability to build trust, guide processes, and connect with customers. * Experience in customer support or similar roles in dynamic environments. * Advanced Excel and Google Workspace proficiency (Sheets, Slides). * Strong ability to teach and deliver clear, effective training. + Organization and time management to handle multiple projects. * Quick and effective problem-solving. * Knowledge of databases and information analysis. ### **Bonus Points If You Have!** Portuguese or English (spoken and written). Experience with CRM systems (HubSpot preferred). Knowledge of SaaS (Software as a Service). ### **What You’ll Get as Part of the Team** * Remote work; you may also visit the office whenever you like. We’re located at WeWork Apoquindo—a great space with excellent collaborative areas. * Real opportunities for professional growth. * A team that celebrates your achievements and supports you through every challenge. * Investment in your development: courses, books, and mentorship to help you grow daily. * A birthday day off to celebrate properly! * Wellhub and health challenges. * Work\-on\-you hour: one hour per week dedicated to you and your personal projects. * Domestic and international trips to connect with the team. ✈ * Complementary health insurance and extended paternity leave (in Chile). * MacBook provided for your daily work. ### **What Are the Stages of the Selection Process?** 1\. Soft skills assessment: A brief challenge to better understand your customer service skills (takes no more than 20 minutes). 2\. Interview with our People team: Getting to know you is essential for us. 3\. Interview with our CCSS Manager: An opportunity to understand how we work and how you might fit into the team. 4\. Interview with our CEO: The final step—and a chance to learn about DataScope’s vision. Important! All steps will be communicated via email—please monitor your inbox!