Guest Experience Expert

Description

Job Summary: Guest Experience Experts are responsible for creating a unique and memorable experience by anticipating guest needs and performing operational tasks professionally. Key Highlights: 1. Build a unique and memorable experience for guests. 2. Perform operational tasks and address requests proactively. 3. Work in an environment that values diversity and well-being. **Additional Information** **Job Number**26076083 **Job Category**Rooms \& Guest Services Operations **Location**Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth check-in or check-out processes. It is also about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what’s needed at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable duties requested—to ensure guest satisfaction and hotel operations. DESIRED QUALIFICATIONS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:No relevant work experience required. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, fostering inclusivity, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a host at Marriott Hotels, you will help uphold our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guest needs—enhancing this living legacy. With a name synonymous with hospitality around the world, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because when you’re happy, guests are happy too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy authentic camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest service begins with how we care for our associates. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.