Digital Services Manager

Description

Job Summary: We are seeking a Digital Services Manager to oversee daily operations, coordinate support teams, and improve service workflows, ensuring an efficient experience for customers and users. Key Highlights: 1. Professional digital environment focused on technological solutions 2. Mid-level management position to lead teams and coordinate processes 3. Opportunity to expand experience in digital management and operational leadership **About the Role** YK Digital Services SpA provides digital solutions, platform coordination, business support, customer service, and technological process management. We are looking for a **Digital Services Manager** to supervise daily operations, coordinate support teams, improve service workflows, and ensure an efficient experience for customers and users. This role is ideal for a professional with experience in digital operations, platform management, customer service, or team coordination. **Why Join Us?** Professional digital environment Work at a company focused on technological solutions, operational efficiency, and high-quality service. Mid-level management position Lead teams, coordinate processes, and participate in continuous improvement initiatives. Professional development Expand your expertise in digital management, operational leadership, and customer service. Direct impact Contribute to improving service quality, productivity, and customer satisfaction. **Key Responsibilities** * Manage daily operations of digital services * Coordinate support, customer service, and administrative teams * Oversee requests, incidents, and response times * Monitor quality, productivity, and satisfaction metrics * Coordinate with customers, vendors, and internal teams * Maintain up-to-date reports, records, and procedures * Identify opportunities to improve processes and platforms * Support resource planning and task distribution * Ensure compliance with internal policies and standards **What We Are Looking For** **Experience** * Experience in digital services, operations, customer service, technical support, or platform management * Prior experience coordinating teams or operational processes * Experience working with enterprise clients and technology vendors is preferred **Skills** * Digital service management * Team coordination * Customer service * Platform management * Performance metric tracking * Report writing * Process improvement * Organization and problem-solving **Education** * Professional degree in Business Administration, Commercial Engineering, Information Technology, Communications, or a related field * Certifications in project management, customer experience, digital operations, or service management are preferred Salary: $2\.800\.000 \- $4\.000\.000 per month Work Location: On-site employment