Call Center Agent

Description

Job Summary: Gaming Leagues Digital & Technology Services Chile SpA is seeking a Call Center Agent to provide frontline assistance to customers and users, resolving inquiries and documenting interactions. Key Highlights: 1. Gain practical experience in call centers and customer service. 2. Develop professional communication and problem-solving skills. 3. Opportunity for recent graduates interested in technology services. Job Summary **Gaming Leagues Digital \& Technology Services Chile SpA** is seeking a ***Call Center Agent*** with excellent communication skills, proficiency in digital tools, and a customer-centric mindset to join our team in Temuco. As a Call Center Agent, you will deliver frontline support to customers and users via telephone calls and authorized digital channels. You will respond to inquiries, explain authorized services, resolve routine customer issues, document interactions, update CRM records, follow up on pending requests, and escalate complex cases to the appropriate team. You will collaborate closely with Customer Service, Digital Operations, Technical Support, Sales, and Administration teams to deliver timely and professional customer experiences. This position is ideal for recent graduates and candidates with no prior experience who are interested in call centers, contact centers, customer service, BPO, digital customer support, or technology services. Responsibilities: Answer incoming customer calls. Respond professionally to customer inquiries. Identify customer needs through active listening. Provide accurate information about authorized digital and technology services. Assist with routine account and service inquiries. Guide customers through standard service procedures. Create and update customer cases in CRM systems. Accurately record telephone interactions. Maintain customer contact and account information. Monitor open customer requests. Make follow-up calls and conduct customer follow-ups. Respond to approved email or chat inquiries as needed. Assist customers with basic questions regarding the digital platform. Provide frontline guidance for simple account access issues. Handle routine customer complaints professionally. Follow approved complaint resolution procedures. Escalate complex technical or account-related issues. Coordinate customer requests with Technical Support teams. Escalate billing or contract-related questions when necessary. Maintain accurate notes on customer cases. Monitor shared support queues. Assist with customer onboarding as appropriate. Support customer satisfaction and feedback activities. Maintain basic records in Excel or Google Sheets. Prepare routine reports on call center activity. Work toward established response time and service quality targets. Follow customer verification procedures. Protect confidential customer information. Participate in training and quality reviews. Support continuous improvement of customer service. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Customer Service, Business Administration, Communications, Marketing, Computer Science, or related fields are preferred. Approximately 0\-1 year of relevant experience. Prior experience in call centers is not mandatory. Recent graduates and candidates seeking their first professional opportunity are encouraged to apply. Strong customer service orientation. Clear and professional verbal communication. Excellent active listening skills. Good written communication skills. Comfort communicating with customers by phone. Basic computer literacy and data entry skills. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel. Familiarity with CRM or incident management systems is a plus. Ability to quickly learn digital platforms. High attention to detail. Strong organizational and time management skills. Ability to maintain professionalism when dealing with dissatisfied customers. Good problem-solving skills. Ability to follow scripts and procedures naturally and without sounding mechanical. Ability to identify issues requiring escalation. Why Work With Us? Gain practical experience in call centers and customer service. Develop professional telephone communication skills. Gain experience with CRM and customer service systems. Learn structured customer case management. Develop complaint resolution and issue escalation skills. Learn about digital and technology services. Strengthen your ability to solve customer problems. Learn call center quality and performance procedures. Develop professional skills for the digital workplace. Work alongside Customer Service, Technology, Sales, and Operations teams. Gain transferable experience in BPO and digital services. Build a professional career path toward roles such as Senior Call Center Agent, Customer Service Specialist, Quality Analyst, Customer Experience Specialist, or Contact Center Team Leader. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment