After-Sales Machinery Advisor

Description

Job Summary: Inchcape Chile is seeking an After-Sales Advisor to join Dercomaq, focused on enhancing customer service and generating sales of services and spare parts. Key Highlights: 1. Accelerate your professional development within a supportive team. 2. Create exceptional experiences for customers and colleagues. 3. Join a global leader in mobility. 22 Jul 2026 Santiago, Chile Sales & Customer Support Permanent Employee **Location: Av. Americio Vespucio 1842, Quilicura, Chile.** **Work Mode: On Site – Full Time** Are you looking to accelerate your professional development, build a brilliant career, and thrive in a team that supports you? Join Inchcape **Chile**, part of the global Inchcape group. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will take both us—and your career—to the next level. Our **Machinery Management Team** is seeking an **After-Sales Advisor** to join **Dercomaq**. The purpose of this role is to improve post-sales customer service across Dercomaq’s full after-sales scope, aligned with the company’s focus on effective after-sales support. The advisor is responsible for establishing and maintaining active relationships with customers, thereby increasing medium- and long-term sales of services and spare parts, while also ensuring the company’s future repurchase of new machinery. **Your Responsibilities** * Manage and maintain key accounts for Dercomaq. * Provide on-site advisory services to Dercomaq customers. * Sell CMP (Customer Maintenance Program) to fleet customers. * Visit customers jointly with the unit sales team to identify cross-selling opportunities. * Conduct technical visual inspections at customer sites, leading to spare parts or SSTT (Service, Spare Parts, Technical Training) sales per customer. * Re-engage customers for our SSTT services and spare parts sales. * Identify and pursue new sales opportunities via various contact platforms. * Maintain ongoing communication with Dercomaq’s strategic customers. * Foster loyalty among customers in your portfolio to positively impact our NPS. * Conduct on-site customer prospecting for the Metropolitan Region (RM). **About You** To succeed in this role, you will have: * 2 years of experience in commercial areas and customer relationship management. * Commercial skills. * Intermediate-level Excel proficiency. * SAP system knowledge. * Ideally, technical knowledge in Machinery or Automotive fields. * Experience managing autonomous customer interactions on-site. * Experience in after-sales customer service. * Proactivity in engaging new customers for the brand. * Valid Class B driver’s license in good standing. **Position Details:** * **Workplace:** Quilicura. * **Work Mode:** In-person. * **Company Cafeteria** * **Provision of a corporate vehicle for work-related use** **What We Offer** At Inchcape, we are building the future of mobility—and invite you to do so alongside us. You will join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and invite you to do so alongside us. You will join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You could be the ideal candidate for this role—or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences—ensuring our workforce reflects the diverse global communities in which we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the industry’s most prominent brands to sustainably advance better mobility—for today and for the future. Our diverse global team of over 16,000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background. #LI-NC1