Customer Service Executive

Description

Job Summary: Assetplan is seeking a Customer Service Executive to serve as the primary voice of the customer, ensuring a seamless, timely, and high-quality experience by managing inquiries and coordinating solutions. Key Highlights: 1. Key role in ensuring a smooth and high-quality customer experience 2. Collaborative, challenging, and continuously learning environment 3. Real space to propose, test, and iterate creative ideas At Assetplan, we continue innovating to transform the rental and real estate management experience in Chile and Peru. We are leaders in residential rental, managing over 38,000 properties and more than 80 multifamily buildings, combining technology, processes, and a people-centric focus. We are a young team with a flat organizational structure and a culture deeply committed to learning. We value proactivity and a solution-oriented mindset when facing challenges, working goal-driven. Here, you can fully demonstrate your talent and confidently present your ideas in an environment of mutual respect and collaboration. We invite you to join our transformation! So that people can live as they imagine — both at work and at home. We are currently seeking a **Customer Service Executive**, who will be the primary internal representative of the customer’s voice. This role is critical to ensuring a seamless, timely, and high-quality experience by managing inquiries, requests, and complaints, and coordinating solutions across various internal departments. You will join a collaborative, results-oriented, and continuously improving team, where your performance will directly impact our customers’ satisfaction. ### **Key Responsibilities:** * Respond to customer inquiries, requests, and/or complaints via various contact channels (phone and/or requests). * Handle complaints and resolve issues efficiently, following defined procedures. * Collaborate closely with other internal departments to ensure effective problem resolution. * Execute all operational procedures aimed at resolving customer issues within established timeframes. * Identify improvement opportunities and submit proposals contributing to an enhanced service experience. ### **Requirements** * Prior experience in customer service and/or call center (mandatory). * Technical or Higher Technical education (graduated or about to graduate). * Basic-to-intermediate proficiency in Microsoft Office. * Experience with Zendesk (desirable). ### **What We Offer** * A role with direct impact on business outcomes. * Real space to propose, test, and iterate creative ideas. * A collaborative, challenging, and continuously learning environment. * Benefits including additional vacation days, co-payment for supplementary health insurance, annual IPC-based salary adjustment, company performance bonus, among others. ### **Requirements for Internal Applicants** * Minimum of **one year** working in the same position. * Must demonstrate **strong performance and KPI compliance**. * **Cannot be transferred to a lower-paying position.** * Send an email to the internal recruitment mailbox with CV attached and the applied position stated in the subject line.