Operational Support Analyst

Description

Position Summary: Support administrative management and service control for the OXIMED business, ensuring contract compliance and accurate billing. Key Highlights: 1. Management and maintenance of contract and customer databases. 2. Coordination and execution of the monthly service billing process. 3. Preparation of management reports to support decision-making. At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. **Reimagine What’s Possible** We are Air Products Chile, a leading multinational company in the industrial sector with over 80 years of global experience in industrial gases and hydrogen. We stand out for delivering safe, reliable, and sustainable solutions, driving a cleaner future. Currently, we are seeking an Operational Support Analyst for our operations located in Cerrillos. **Purpose of the Role** Support administrative management and service control for the OXIMED business, ensuring contract compliance, accurate billing, and efficient management of customer and agreement information, providing support to commercial and operational areas. **Key Responsibilities** * Manage and maintain up-to-date databases of contracts, patients, and agreements, ensuring data quality and consistency. * Coordinate and execute the monthly service billing process, guaranteeing timely and accurate recording of information. * Validate compliance with contractual terms and monitor commitments and deadlines. * Administer and monitor key performance indicators (KPIs) related to billing, agreements, and departmental performance. * Identify, analyze, and manage discrepancies or variances in billing processes, ensuring prompt resolution. * Prepare and deliver management reports to support decision-making in commercial and operational areas. * Manage document flow related to contracts, agreements, and administrative processes, ensuring proper backup and traceability. * Support administrative processes related to tenders, contracts, and commercial terms. * Maintain ongoing communication with internal departments (commercial, finance, logistics, patient services) and customers to ensure operational continuity. * Contribute to continuous process improvement, promoting efficiency, control, and regulatory compliance. **Job Requirements** **Education:** * Technical or university degree in Administration, Accounting, Management Control, or related fields. **Experience:** * Minimum 2 years of experience in similar roles, preferably in operational, administrative, or billing support. **Technical Knowledge:** * Intermediate proficiency in Microsoft Office. * SAP knowledge is desirable. * Database management and analysis. * Familiarity with billing and administrative control processes. **Skills:** * Strong analytical ability and attention to detail. * Work organization and planning skills. * Communication and collaborative teamwork skills. **Job Conditions** * **Work Schedule:** Monday–Thursday, 08:00–16:30 hrs.; Friday, 08:00–14:00 hrs. * **Location:** Cerrillos, Santiago, Chile * **Work Mode:** Hybrid At Air Products, we promote diversity, inclusion, and equal opportunity. We value each individual for their talent and commitment, without distinction based on race, religion, sexual orientation, gender, disability, or age. At Air Products, we have internal evaluation procedures and will never request payments from candidates applying for our job openings. \#LI\-NS2 Founded in 1940, Air Products is a world\-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.