Branch Supervisor

Description

Job Summary: We are seeking a Branch Supervisor to comprehensively lead logistical operations in Valparaíso, managing the office, parcel handling, cash collections, and the motorcycle courier team to ensure smooth operations. Key Highlights: 1. Comprehensively lead the branch's logistical operations. 2. Manage parcel handling, cash collections, and the motorcycle courier team. 3. Responsibility and leadership in daily operational management. **BRANCH SUPERVISOR – VALPARAÍSO REGION** **Office Location:** Viña del Mar, Valparaíso Region About the Company We are a company dedicated to **logistics, distribution, and parcel delivery**, with daily operations and routes across various regions of Chile. Our work model includes receiving, sorting, and distributing parcels via motorcycle courier teams that perform daily routes, managing both deliveries and associated cash collections. We are currently seeking to hire a **Branch Supervisor for the Valparaíso Region**, who will be responsible for comprehensively leading the zone’s operations—managing the office, parcels, cash collections, and the motorcycle courier team—to ensure proper route execution and compliance with company-established procedures. Job Objective Administer, coordinate, and supervise the daily operations of the Valparaíso branch, ensuring proper handling of parcels and cash collections, appropriate route planning, and continuous monitoring of motorcycle couriers—with a focus on achieving strong operational and delivery performance. Main Responsibilities Parcel Management * Collect parcels daily—or on scheduled days—from the main consolidation center located in Santiago; parcels arrive at a reception point near the Viña del Mar office. * Transport and **securely store parcels** at the branch premises. * Perform **physical counting and verification** of all received parcels. * Register parcel receipt on the platform using barcode scanners. * Sort, organize, and distribute parcels into corresponding baskets according to information and allocation specified by the platform. * Maintain ongoing order, control, and traceability of all parcels under the branch’s responsibility. Route Organization and Control * Plan and **assemble motorcycle courier routes daily**. * Assign and hand over the corresponding parcels to each motorcycle courier before departure. * Verify that each route departs correctly loaded and registered. * Supervise and monitor motorcycle couriers throughout their entire shift. * Monitor route progress, delivery rates, incidents, and any situation potentially affecting performance. * Maintain constant communication with motorcycle couriers to support problem resolution during deliveries. * Actively work toward achieving **strong route performance and high delivery rates**. Motorcycle Courier Settlement At the end of each route, be responsible for settling accounts for each motorcycle courier, including: * Receiving and tallying undelivered parcels. * Verifying that returns match information recorded on the platform. * Receiving, counting, and verifying cash collected during deliveries. * Confirming that cash collections correspond to completed deliveries. * Immediately reporting any discrepancies, shortages, or inconsistencies. * Properly identifying and securing received cash until deposit. Cash Collection Handling and Safeguarding * Receive and **securely safeguard cash collections** delivered by motorcycle couriers. * Maintain strict, verifiable daily control over received cash. * Make corresponding deposits into the **company’s bank accounts**, strictly adhering to designated days, hours, amounts, and procedures. * Maintain and submit respective deposit receipts and supporting documentation. * Immediately report any discrepancies or incidents related to cash collections. Supervision and Incident Resolution * Be directly responsible for the branch’s operational integrity. * Identify, manage, and resolve incidents arising within the region. * Promptly resolve issues related to routes, motorcycle couriers, parcels, deliveries, returns, or cash collections. * **Report all incidents, anomalies, or relevant situations**, even if already resolved. * Maintain constant communication with the Operations and Administration teams. * Ensure compliance with company-established procedures, instructions, and policies. Candidate Profile We seek a **responsible, organized, solution-oriented, and leadership-capable individual**, able to fully oversee logistical operations. The candidate must be able to work under pressure, handle multiple tasks simultaneously, and understand that this role entails both administrative duties and daily operational responsibilities. Preferred qualifications include: * Experience in logistics, distribution, transportation, last-mile delivery, or similar operational roles. * Experience leading or coordinating teams. * Ability to handle and reconcile cash. * Basic/intermediate proficiency in digital platforms and administrative tools. * Route planning and organization capability. * Strong communication and leadership skills. * Ability to quickly and effectively solve problems. * High level of responsibility—especially regarding **cash and parcel handling**. * Availability and commitment to the branch’s daily operations. **We seek an individual who takes full ownership of their branch and team, maintains constant awareness of operational developments, and promptly reports any situation that may impact service quality or results.** Salary: $1 per month Workplace: On-site employment