Level 1 Support / Junior IT Support Technician

Description

Job Summary: We are seeking a professional for the Level 1 Support / Junior IT Support Technician role, responsible for delivering support, resolving technological requests, and assisting with the operation of equipment and systems. Key Highlights: 1. Excellent opportunity to gain experience in IT support 2. Continuous training and learning 3. Development of knowledge in hardware, software, and networks **Level 1 Support / Junior IT Support Technician** **Job Summary:** We are seeking a professional to join our team in Santiago, Región Metropolitana, as a Level 1 Support / Junior IT Support Technician. This is an excellent opportunity to develop experience in IT support, user assistance, hardware, software, networks, and technological tools. The selected candidate will be responsible for delivering first-level support, resolving technological requests, and ensuring the proper functioning of equipment and systems used by the organization. **What you'll do:** * Respond to IT support requests and inquiries * Provide first-level technical support to users * Resolve basic hardware and software issues * Assist with configuration of computers, printers, and peripherals * Install, configure, and update applications * Support basic connectivity and network issues * Log and track tickets and incidents * Maintain up-to-date information on equipment and technological assets * Assist with installation and maintenance of computer equipment * Guide users in using technological tools * Document solutions and procedures * Escalate complex incidents to the appropriate team * Support preventive maintenance activities * Participate in IT department projects and improvements **Requirements:** * Interest in computing, technology, and IT support * Basic knowledge of computers, hardware, and software * Proficiency with digital tools and Microsoft Office * Ability to learn new systems and technologies * Strong communication and user support skills * Problem-solving ability * Organization and responsibility * Teamwork capability * Technical education or studies related to computing, informatics, or technology will be valued * Prior experience in technical support, help desk, or user assistance will be valued * Junior profiles, recent graduates, and candidates with relevant practical experience will be considered **Why work with us:** * Professional and collaborative work environment * Opportunity to build a career in technology * Continuous training and learning * Practical experience in Level 1 IT support * Development of knowledge in hardware, software, and networks * Participation in technology projects and improvements * Opportunities for professional growth * Onboarding support If you are looking for an opportunity to start or strengthen your career in IT support, develop new skills, and work with technology, we invite you to apply. Salary: $8\.400\.000 per year Workplace: On-site employment