Guest Service Expert

Description

Job Summary: Guest Service Experts create a memorable and unique experience and take the initiative in delivering a variety of services. Key Highlights: 1. Create a memorable and unique experience for the guest. 2. Provide a variety of services focused on guest enjoyment. 3. Interact with and serve guests while maintaining high standards. **Additional Information** **Job Number**26042970 **Job Category**Food and Beverage \& Culinary **Location**The Ritz\-Carlton Santiago, El Alcalde 15, El Golf, Las Condes, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not limited to serving food at a table for guests to enjoy until they request the check. Beyond that, we aim to create an experience that is memorable and unique (beyond food and beverage). Our Guest Service Experts proactively deliver a full range of services designed to enhance the guest experience. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts ensure every transaction becomes part of the guest experience. Regardless of their specific role, there are fundamental requirements for success (creating a safe workplace, following company guidelines and procedures, maintaining quality standards, and ensuring professional appearance, personal presentation, and communication). Guest Service Experts are constantly on the move (standing, sitting, walking for extended periods, navigating sloped, uneven, and sometimes slippery surfaces), reviewing menus (reading and verifying information), and performing various tasks (moving, lifting, carrying, pushing, and placing objects weighing less than 50 pounds without assistance; reaching overhead and bending down; and performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Experts consistently perform these tasks—and other reasonable duties assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:Less than 1 year of relevant work experience. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, fostering an inclusive environment where everyone feels welcome, and facilitating access to employment opportunities. We actively promote a workplace that values and celebrates the diverse backgrounds of our associates. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.*