Social Program Assistant

Description

Job Summary: AGAHE Community & Business Services Chile SpA is seeking a Social Program Assistant to provide administrative and operational support to social and community programs in Valparaíso. Key Highlights: 1. Essential administrative and operational support role in social programs 2. Ideal for recent graduates interested in community and social services 3. Opportunity for professional development in social and community services Job Summary **AGAHE Community \& Business Services Chile SpA** is seeking an organized, empathetic, and community-oriented **Social Program Assistant** to join our team in Valparaíso. As a Social Program Assistant, you will provide administrative and operational support for the activities of social and community programs. You will assist with participant inquiries, registrations, appointment coordination, program recordkeeping, community activities, follow-up, report preparation, documentation, and referrals to authorized program staff. You will work closely with program coordinators, community support staff, administrative teams, social service professionals, partner organizations, and business support teams to ensure efficient program operations and deliver professional, respectful assistance to participants. This position is ideal for recent graduates and individuals with limited work experience who are interested in community services, social programs, social administration, nonprofit services, public programs, community development, customer service, or administrative support. What You’ll Do Provide daily administrative support for social and community programs. Respond to routine participant inquiries. Provide authorized information about available programs and services. Assist participants with standard registration processes. Support appointment and activity scheduling. Maintain program calendars. Confirm scheduled appointments and activities. Assist with participant attendance records. Enter and update information in authorized databases. Maintain accurate participant records. Review forms to verify completeness. Assist with collection of authorized program documentation. Organize electronic and physical program files. Maintain confidentiality of participant information. Support community outreach activities. Support preparation of workshops, meetings, and community events. Prepare routine program attendance lists and materials. Support communication with participants. Handle telephone, email, and digital channel inquiries. Follow up on pending documentation. Support participant satisfaction and feedback activities. Maintain program activity records. Support basic statistics and program reporting. Prepare reports in Microsoft Excel or Google Sheets. Collaborate on monthly activity summaries. Maintain records of services and activities delivered. Support routine referrals per established procedures. Coordinate administrative requests with authorized internal staff. Collaborate with community resource directories. Support distribution of approved informational materials. Collaborate with logistics for community activities. Maintain inventory of basic program materials. Support documentation of purchases and expenses when authorized. Collaborate with meeting minutes and action item follow-up. Maintain standard program templates and forms. Identify incomplete or inconsistent records. Appropriately escalate complex participant concerns. Follow protection, privacy, confidentiality, and data protection procedures. Support continuous improvement of program administration processes. Requirements Completed secondary education or equivalent qualification. Technical or professional studies in Social Work, Social Services, Community Development, Public Administration, Sociology, Psychology, Education, Business Administration, Human Services, or related fields are valued. Approximately 0\-1 year of relevant experience. Prior experience in social services is not mandatory. Recent graduates are encouraged to apply. Internships, academic practicums, volunteering, community projects, and experience with nonprofit organizations will be considered. Excellent interpersonal and communication skills. Respectful and professional interaction with participants. Strong active listening ability. High attention to detail. Good organizational and follow-up skills. Basic knowledge of Microsoft Word and Excel. Proficiency in using email and web-based systems. Ability to maintain accurate records. Ability to follow established procedures. Ability to manage multiple routine administrative tasks. Good teamwork skills. Ability to communicate with people from diverse backgrounds. Responsible handling of confidential information. Ability to identify issues requiring specialized attention. Interest in community and social program services. Willingness to learn program management systems and procedures. Why Work With Us? Gain practical experience in community programs. Develop social program administration skills. Gain experience supporting community activities. Learn participant registration and record management processes. Develop professional communication skills. Gain experience with databases and program tracking systems. Learn community outreach processes. Develop support skills for workshops and events. Strengthen Excel and reporting skills. Understand social service operations. Learn referral and escalation procedures. Develop program documentation and monitoring skills. Work alongside community, administration, program, and social service professionals. Acquire transferable experience in community and business services. Build a professional pathway toward roles such as Social Program Coordinator, Community Services Coordinator, Program Support Specialist, Community Outreach Coordinator, Social Services Administrator, Program Officer, or Community Program Specialist. Salary: $600\.000 \- $850\.000 per month Work Location: On-site employment