Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor to manage, audit, and enhance service performance by establishing guidelines and monitoring management indicators. Key Highlights: 1. Impact more than 4 million customers at Caja Los Andes. 2. Manage and audit the external Call Center service. 3. Identify and develop opportunities for improvement in customer service processes. **Call Center Supervisor (1 vacancy)** **Other occupations** =============================================================== ### **CONTACT INFORMATION** **Company:** CCAF Los Andes **Economic activity:** Other financial services activities, except insurance and pension funding, n.e.c. ### **DESCRIPTION** Join Caja Los Andes and make an impact on more than 4 million customers! We support the social well-being of millions of families across our country and drive sustainable, socially beneficial initiatives that promote access and inclusion. We are currently seeking a Call Center Supervisor whose mission is to manage, audit, and enhance the Call Center service delivered by the BPO provider, through the establishment of strategic guidelines and rigorous monitoring of management indicators. Key Responsibilities: Monitor and audit the BPO provider’s management indicators (KPIs) and service level agreements (SLAs). Continuously identify and develop opportunities for improvement in customer service processes, incorporating feedback from departments such as Customer Experience and Commercial. Execute and oversee the contract governance model, verifying information and ensuring compliance with the provider’s reporting obligations. Gestion Metropolitan Region, Providencia 25/08/2026 \- 01/09/2026 Confidential Full-time ### **REQUIREMENTS** **Education level:** **Experience:** 2 years ### **CHARACTERISTICS** **Contract type:** Not specified / Not answered **Position level offered:** **Source of the job posting:** API **Professional practice opportunity:** No