IT Support Specialist

Description

Job Summary: FutureTech Systematics Chile SpA is seeking a proactive, service-oriented IT Support Specialist to provide technical assistance, resolve issues, and maintain the reliability of IT technology and services. Key Highlights: 1. Gain hands-on experience in IT support, systems, networking, and technology. 2. Work with modern enterprise applications and IT support tools. 3. Access professional development opportunities and internal career progression. Job Summary FutureTech Systematics Chile SpA is seeking a proactive, service-oriented IT Support Specialist with strong technical skills to join our team in Concepción. As an IT Support Specialist, you will deliver daily technical support to users, troubleshoot hardware, software, account, and connectivity issues, and contribute to maintaining the reliability of workplace IT technology and services. You will work closely with employees, technical teams, operations, and service providers to resolve IT incidents, manage support requests, maintain technical documentation, and contribute to continuous improvement of IT support. This role is ideal for candidates with experience in IT support, technical support, help desk, service desk, desktop support, systems support, network support, or similar technology roles. Candidates with solid foundational IT knowledge and transferable technical skills are also encouraged to apply. Responsibilities Provide first- and second-level IT support to users. Diagnose and resolve hardware, software, application, and connectivity issues. Support desktop computers, laptops, printers, peripherals, and workplace technology. Assist users with Microsoft 365, email, collaboration tools, and common enterprise applications. Install and configure computers, authorized software, and peripheral devices. Provide user account, password, permission, and access request support. Troubleshoot Wi\-Fi, LAN, VPN, internet, and remote access issues. Manage incidents and service requests via IT incident management systems. Monitor open support cases and provide timely updates to users. Assist in preparing IT equipment and accounts for new hires. Support IT onboarding and offboarding activities. Maintain accurate records of hardware, software, and IT assets. Document technical issues, troubleshooting steps, and resolutions. Escalate complex incidents to senior technical teams or service providers as needed. Assist with system upgrades, equipment replacements, and technology updates. Provide basic network and infrastructure troubleshooting support. Comply with internal IT, privacy, and information security procedures. Identify recurring technical issues and contribute to improving IT support processes. Requirements Prior experience in IT support, technical support, help desk, service desk, desktop support, systems support, or a similar role is preferred. Solid general knowledge of computers, operating systems, hardware, software, and common enterprise applications is required. Familiarity with Windows and Microsoft 365\ is desirable. Basic knowledge of networking, Wi\-Fi, VPN, TCP/IP, or connectivity troubleshooting is advantageous. Strong problem-solving skills are required. Excellent communication and customer service skills. Ability to clearly explain technical information to non-technical users. Proficiency in using IT incident management systems, remote support tools, and common computer applications. Strong organizational skills and attention to detail. Ability to manage multiple technical requests and shifting priorities. Willingness to learn new technologies, systems, and IT support procedures. Ability to work independently and collaboratively within a team. Relevant technical education, professional training, certifications, or equivalent practical experience is beneficial. Certifications such as Microsoft, CompTIA, Cisco, ITIL, or similar are advantageous but not mandatory. Applicants meeting most, though not all, of the requirements are encouraged to apply. Why Work With Us? Gain hands-on experience in IT support, systems, networking, and technology within a real-world work environment. Work with modern enterprise applications and IT support tools. Receive structured onboarding training and ongoing technical development. Develop valuable skills in problem solving, systems support, and customer service. Collaborate with technical, operations, and business professionals. Gain experience in IT incident management, infrastructure, and technology projects. Participate in system upgrades and continuous improvement initiatives. Develop transferable skills to advance into senior IT support, systems administration, network support, and infrastructure roles. Access professional development opportunities and internal career progression. Work in a collaborative, professional, and inclusive technology environment. Salary: $850\.000 \- $1\.300\.000 per month Work Location: On-site employment