IT Support

Description

Job Summary: We are seeking an IT Support professional to provide agile and timely assistance in resolving technological requests, ensuring operational efficiency and continuity. Key Highlights: 1. Agile and timely technical support in a modern and dynamic environment 2. Preventive and corrective maintenance of technological equipment 3. A values-based culture and pillars supporting e-commerce growth Join Blue Express, a last-mile logistics leader! ✨ **Apply via this link:** https://bx.buk.cl/seleccions/0f1fbddff0bbad45701f0f958c1dd8d3000a89e570bbb127892352c87a5828d12354aa3a05d348f9d8545b7b1c87482feff6a889e094fdbe6495dd2a6fda790c/postular?referrer\=portal At Blue Express, we are looking for our next IT Support professional, who will deliver agile and timely assistance in resolving technological requests from our users, ensuring efficiency, connectivity, and operational continuity within a modern and dynamic environment. Your primary objective in this role will be to provide first-level IT support to internal users and customers—receiving, escalating, and/or resolving requested issues to guarantee required service standards and the company’s operational continuity. **Key Responsibilities:** * Perform preventive and corrective maintenance of technological equipment, delivering technical support to users according to Help Desk methodology. * Receive, diagnose, escalate, and respond promptly and accurately to technological escalations and requests from internal customers. * Conduct continuous follow-up and maintain detailed documentation of each resolved case in the designated platform, ensuring traceability of solutions across devices or technological platforms. We are a market-leading company in logistics and distribution, committed to delivering the best service to our customers and helping them achieve their goals and dreams to accelerate their growth. Within our culture, we have integrated values and pillars to meet customer and market needs and challenges, aiming to provide optimal solutions in distribution, transportation, logistics, and international trade services. Thus, our goal is to make e-commerce increasingly accessible and satisfying for everyone—and we believe you can help us achieve it! Requirements What do we expect from you? ✨ * Completed Technical Professional education (e.g., Information Technology Technician, Computing, Systems, or related field). * At least 1 year of general work experience and 1 year of hands-on experience in IT Support / Help Desk roles. * Knowledge and proficiency in installation, maintenance, and configuration of operating systems, applications, and general software. * Basic understanding of network infrastructure, structured cabling, Office tools, open-source software, and API consumption/diagnosis. * Desirable familiarity with ITIL methodologies and IT best practices. * Problem-solving orientation, effective communication, service mindset, and teamwork skills. * Availability to work on-site and adapt to rotating shift schedules (prior night-shift experience is desirable). Benefits ️ Your peace of mind is our priority Life insurance, supplementary health insurance, catastrophic insurance, and dental insurance to protect you and your loved ones. Great agreements, great opportunities Access exclusive benefits with leading telecommunications, internet, energy, banking, and health insurance providers. Because your health matters to us Pharmacy agreement offering preferential pricing to make self-care more affordable. We promote your holistic well-being Talks and workshops designed to enhance your quality of life and personal development. Continuous growth Academic institution partnerships and internal training opportunities to support your ongoing development. We celebrate with you Two annual bonuses to accompany you during special moments. ⏰ Flexibility tailored to you Flexible working hours promoting balance between your professional and personal life. ✨ And much more! All applications are subject to Law 21.015, building an inclusive and tolerant environment \#inclusivo and \#tolerante where everyone is welcome. If you require accommodations to participate in our selection process, please indicate so in the questions section.