Bilingual IT Services Coordinator

Description

Job Summary: You will be responsible for leading and coordinating IT services operations, ensuring continuity, quality, and compliance with agreed service levels committed to our clients. Key Highlights: 1. Lead and coordinate technical and IT support teams. 2. Act as the primary operational point of contact with the client. 3. Identify and drive continuous improvement initiatives. **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Make this the place where you grow** As a global leader in business and technological innovation, NTT DATA partners with the world’s top organizations to deliver solutions that generate significant impact. We seek curious, committed, and technology-passionate individuals who want to make real business and societal impact. We are looking for a **Bilingual IT Services Coordinator** **What will be your challenge?** You will be responsible for leading and coordinating IT services operations, ensuring continuity, quality, and compliance with agreed service levels committed to our clients—coordinating technical teams, managing incidents and escalations, and monitoring key performance indicators. You will play a key role as the client’s primary operational point of contact, managing priorities, risks, and complex situations, while promoting continuous service improvement. This role describes your starting point at NTT DATA. We believe in long-term relationships and supporting your development. As your skills and ambitions evolve, we will work with you to identify future opportunities, projects, and growth paths within our organization. **Key Responsibilities** * Lead and coordinate technical and IT support teams, planning and allocating necessary resources to ensure service continuity and quality. * Manage the full lifecycle of tickets, incidents, requests, changes, problems, and recurring tasks, coordinating their resolution and escalation as required. * Act as the primary operational point of contact with the client, managing priorities, requests, risks, and complex operational situations. * Monitor SLA, KPI, and service quality standard compliance, identifying deviations and implementing corrective and preventive actions. * Coordinate follow-up meetings with clients and internal teams, presenting progress, results, priorities, and action plans. * Prepare and present operational reports and reports related to critical incidents. * Ensure compliance with service processes, procedures, and operational documentation. * Identify and drive continuous improvement, optimization, and automation initiatives. **Mandatory Requirements** * Graduates in Computer Engineering, Telecommunications Engineering, Network Engineering, or related fields. * Minimum 5 years of experience in IT service management, Service Delivery Management, operational coordination, or similar roles. * Experience in IT service management and operations, Service Desk, and technical team coordination—ideally in Sysadmin and Networking areas. * Experience managing incidents, requests, changes, problems, and tasks, along with preparing operational reports and coordinating technical teams. * Experience in team leadership and coordination. * **Availability to work 100% on-site in Santiago.** * **Willingness to travel outside Santiago when required.** * **English proficiency at B2 level or higher (to be assessed during the process)** **Preferred Qualifications** * Experience in managed services and IT outsourcing contracts. * Experience operating services in critical and/or international corporate environments. * Experience coordinating multidisciplinary teams and managing VIP users. * Experience in IT service continuous improvement initiatives. * IT service management certification, preferably ITIL Foundation V4 or higher. Work Mode: **On-site** Location: **Santiago, Chile** **Corporate Benefits:** * Complementary health insurance. * Half-day off on your birthday. * Physical and emotional wellness programs. * We promote flexible work models that support work-life balance. **Why Choose NTT DATA?** Global presence in over 70 countries. Top Employer and 3rd place GPTW Chile 2025\-2026\. People-First culture centered on individuals. Access to learning, training, and certification platforms. Diverse, inclusive, and collaborative environment. Do you want to build your career in a technology innovation leader? **Apply today!** *"We believe in inclusive workplaces and value diversity. This job posting complies with Law No. 21\.015, which promotes the inclusion of Persons with Disabilities into the labor market."* **Workplace type****:** On\-site Working **About NTT DATA** NTT DATA is a $30\+ billion business and technology services leader, serving 75% of the Fortune Global 100\. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise\-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start\-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R\&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please *contact us*.