Expert Assistant Store Manager

Description

Job Summary: We are seeking an Expert Assistant Store Manager for Jo Malone to support the overall store management, lead the team, and ensure an exceptional service experience. Key Highlights: 1. Leadership and team motivation to deliver a memorable customer experience. 2. Professional development within a dynamic and continuously growing company. 3. Passion for retail, beauty, and luxury. **Join our team as Expert Assistant Store Manager – Jo Malone!** At **Saint Honoré**, we are looking for an **Expert Assistant Store Manager for Jo Malone Mall Casa Costanera**, whose primary challenge will be to support the overall store management, lead the team, and ensure an exceptional service experience for our customers. We seek a candidate with **commercial orientation, leadership skills, organizational ability, and passion for retail and beauty**, who wishes to grow within a dynamic and continuously expanding company. **Key Responsibilities** * Lead and motivate the team to deliver a memorable customer experience from the moment they enter the store. * Communicate and reinforce Saint Honoré and Jo Malone service standards. * Monitor daily commercial results and jointly develop action plans with the team to achieve targets. * Track sales metrics such as conversion rate, average transaction value, units per transaction, category sales, and TOP TEN products. * Ensure appropriate staffing coverage during peak traffic hours. * Collaborate with the Store Manager to achieve the store’s commercial and operational objectives. * Manage schedules, priorities, and task delegation according to point-of-sale needs. * Train, mentor, and develop the team, reinforcing brand standards and guidelines. * Conduct regular meetings and performance evaluations, identifying strengths and areas for improvement. * Ensure compliance with personal presentation standards, dress code, and brand image requirements. * Execute and supervise marketing activities, visual merchandising, and brand-defined action plans. * Maintain proper store operation, order, cleanliness, and upkeep. * Manage inventory, cycle counts, and shrinkage control. * Supervise cash handling, reconciliation, and transmission of information to relevant departments. * Support administrative processes related to deposits, payroll, and operational coordination. * Ensure adherence to internal policies and procedures, managing disciplinary matters in collaboration with relevant departments. * Motivate the team to actively participate in company training platforms and programs, such as **Axonify and Humand**. **What We Are Looking For** * Prior experience in **retail, team leadership, and/or store management**, preferably in cosmetics, beauty, fashion, luxury, or related industries. * Experience working in **shopping malls**. * Knowledge of commercial KPIs and sales management. * Proficiency in Microsoft Office and Excel. * Retail Pro and OLK knowledge is desirable. * Numerical aptitude and ability to interpret management indicators. **Competencies We Value** * Leadership and ability to motivate teams. * Customer and results orientation. * Effective communication. * Organization and priority management. * Analytical ability and strategic vision. * Adaptability and capacity to manage change. * Collaborative teamwork. * Ability to develop and foster team commitment. * Initiative and autonomy. **Employment Conditions** * **Work Schedule:** Mall hours, rotating shift pattern. * **Work Location:** Mall Casa Costanera. * Opportunity to join a multinational company with strong professional development prospects. **Benefits** * 25% discount on our brands. * Supplementary health insurance upon transitioning to an indefinite-term contract. * Opportunities for growth and development within the company. * Excellent work environment and the chance to collaborate with a dynamic team. **Would You Like to Join Our Team?** If you have experience leading teams, are passionate about retail, and wish to grow in the world of beauty and luxury, we want to meet you! **Apply now and become part of Jo Malone.**