Call Center Executive

Description

Position Summary: We are seeking a Call Center Executive to attend to patients, provide information about treatments, and schedule appointments, ensuring friendly, efficient, and excellent service. Key Highlights: 1. Key contact point between the clinic and patients. 2. Friendly, efficient, and excellence-oriented service. 3. Proactively manages and resolves inquiries and complaints. **Everest Group** is looking for a highly motivated, service-oriented Call Center Executive eager to join our team. **Work Mode:** On-site **Location:** Av. del Valle Norte 869, Ciudad Empresarial, Huechuraba. **Working Hours:** Monday to Friday, plus 2 Saturdays per month. This role is critical to our operations, serving as the primary contact point between the clinic and our patients, ensuring friendly, efficient, and excellence-oriented service. **Main Responsibilities:** \- Answer incoming patient calls, providing clear information about dental treatments and services. \- Schedule, modify, and coordinate dental appointments according to professional availability and patient needs. \- Make outbound calls for appointment confirmation and reminders, as well as post-treatment follow-ups. \- Proactively manage and resolve inquiries, complaints, or issues, ensuring a positive patient experience. \- Provide basic and educational information regarding dental treatments and oral care. **Requirements:** \- Prior experience in customer service and/or call centers (preferably in healthcare, dental, or medical fields). \- Excellent verbal and written communication skills. \- Basic knowledge of dental terminology and procedures is desirable. \- Ability to work in dynamic, high-demand, and high-pressure environments. \- Strong customer service orientation and problem-solving skills. Salary: $610\.000 per month Workplace: On-site employment