Service Manager

Description

Job Summary: We are seeking a Service Manager to oversee service delivery, coordinate teams, manage operational priorities, and ensure efficient customer support. Key Highlights: 1. Mid-level management position 2. Professional development in leadership and process improvement 3. Contributes to service quality and customer satisfaction **About the Role** ASM Business Services SpA provides business services, operational coordination, customer management, administrative support, and solutions designed to improve organizational efficiency across various sectors. We are seeking a **Service Manager** to oversee service delivery, coordinate teams, manage operational priorities, and ensure efficient and consistent support for customers and partners. **Why Join Us?** **Professional corporate environment** Work with results-oriented clients, teams, and projects. **Mid-level management position** Coordinate services, resources, suppliers, and operational priorities. **Professional development** Strengthen your expertise in leadership, customer management, and process improvement. **Direct impact** Contribute to improving service quality, operational efficiency, and customer satisfaction. **Key Responsibilities** * Manage daily operations of business services * Coordinate administrative, operational, and customer-facing teams * Monitor service levels, priorities, and incidents * Manage suppliers, resources, and schedules * Track productivity, quality, and compliance metrics * Coordinate with customers and internal departments * Prepare management reports and updates * Identify opportunities to improve processes and services * Support implementation and operational improvement projects * Ensure compliance with internal policies and procedures **What We Are Looking For** Experience * Experience in business services, operations, administration, customer service, or project management * Prior experience coordinating teams or operational processes * Experience with corporate clients, suppliers, or B2B services is preferred Skills * Service management * Team coordination * Customer service and management * Operational planning * Supplier management * Performance metric tracking * Process improvement * Organization and problem-solving Education * Professional degree in Business Administration, Commercial Engineering, Industrial Civil Engineering, Operations Management, or a related field * Certifications in service management, project management, operations, or leadership are preferred Salary: $3\.200\.000 \- $4\.500\.000 per month Work Location: On-site employment