IT Support Specialist

Description

Position Summary: We are seeking an IT Support Specialist to provide technical assistance, manage incidents, and ensure operational continuity of systems and platforms. Key Highlights: 1. Technical support, incident management, and system administration. 2. Implementation of cybersecurity measures and process optimization. 3. Opportunities for IT training and certification. IT Support Specialist **Location:** Santiago, Chile **Company:** Rede Prime SpA About Us Rede Prime SpA is a technology solutions and support services company committed to innovation and operational efficiency. Our purpose is to ensure that our clients’ information systems operate securely, stably, and reliably. Job Description We are seeking an **IT Support Specialist** to provide technical assistance, manage incidents, and ensure operational continuity of systems and platforms. The ideal candidate will have experience in technological infrastructure support, system administration, and user support. Main Responsibilities * **Technical support**: Address and resolve requests from internal and external users. * **Incident management**: Detect, log, and resolve hardware, software, and network issues. * **System administration**: Monitor servers, applications, and corporate services. * **Cybersecurity**: Implement protective measures and regulatory compliance. * **Process optimization**: Propose improvements in technology management. * **Documentation**: Maintain clear records of procedures and applied solutions. * **Collaboration**: Work with development and operations teams to ensure service continuity. Requirements * Degree in Computer Engineering, Information Systems, or related field. * 2–4 years of experience in technical support or system administration. * Knowledge of networks, servers, and operating systems (Windows/Linux). * Proficiency with monitoring and incident management tools. * Analytical skills and problem-solving ability. * Strong communication and teamwork skills. Benefits * Competitive salary aligned with the Chilean market. * Health insurance and corporate benefits. * Opportunities for IT training and certification. * Collaborative and dynamic work environment. Salary: $2\.150\.000 per month Workplace: On-site employment