Guest Service Expert

Description

Job Summary: We are seeking a Guest Service Expert who creates memorable and unique experiences for our guests—going beyond simply serving food and beverage. Key Highlights: 1. Create memorable and unique experiences for guests. 2. Interact with and serve guests through service-oriented approaches. 3. Be part of a global team that values diversity. **Additional Information**ENGLISH SPEAKING AND WRITING SKILL AT INTERMEDIATE-ADVANCED LEVEL **Job Number**26087947 **Job Category**Food and Beverage \& Culinary **Location**Avenida Marina N 15, Vina del Mar, Valparaiso, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not limited to merely serving food at a table for guests to enjoy until they request the check. Beyond that, we aim to create an experience that is both memorable and unique (separate from food and beverage alone). Our Guest Service Experts take initiative in delivering a full range of service-oriented offerings designed to enhance the guest experience. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts ensure every transaction contributes meaningfully to the guest experience. Regardless of your specific role, certain fundamentals are essential to success: creating a safe workplace, following company guidelines and procedures, maintaining quality standards, and ensuring professional appearance—including uniform, personal grooming, and communication. Guest Service Experts are constantly on the move (standing, sitting, walking for extended periods, navigating sloped, uneven, and sometimes slippery surfaces), reviewing menus (reading and verifying information), and performing various physical tasks (moving, lifting, carrying, pushing, and placing objects weighing less than 50 pounds without assistance; reaching overhead and bending down; and performing movements requiring knee bending, twisting, stretching, and stooping). It is critical that Guest Service Experts consistently perform these tasks—and other reasonable duties as assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: Less than 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, fostering inclusivity, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* By joining the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937\. At Sheraton, employees foster a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.