Guest Arrival Expert

Description

Job Summary: This role focuses on delivering memorable and attentive service to guests from arrival through departure, ensuring a welcoming and connected environment. Key Highlights: 1. Create an unforgettable experience for the guest. 2. Foster a diverse and inclusive work environment. 3. Be part of a global community with Sheraton. **Additional Information** **Job Number**26103439 **Job Category**Rooms \& Guest Services Operations **Location**Avenida Marina N 15, Vina del Mar, Valparaiso, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management First impressions matter. When guests arrive at our hotels, we want to make an unforgettable impression. The same applies to departures. When guests leave, we want them to depart with a smile and the feeling that we were available to support them throughout their stay. We aim to create a unique and unforgettable experience from start to finish. Our Guest Arrival Experts proactively deliver a wide range of services that guide guests through their arrival and departure experiences. They have the freedom to move about their space and do what needs to be done—whether processing operational requirements, fulfilling guest requests, completing reports, or sharing highlights of the local area—the Guest Arrival Expert ensures transactions feel like part of the experience. Regardless of your specific position, certain elements are critical to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your personal appearance, uniform, and communications remain professional. Guest Arrival Experts will be standing and moving (standing, sitting, or walking for extended periods) and performing manual tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 23 kg unassisted and over 34 kg with assistance). It is essential that Guest Arrival Experts consistently perform all these duties—and other reasonable job tasks as requested—to always do what is right for our guests and our business. *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* By joining the Sheraton family, you become a member of its global community. We are a place to gather and connect since 1937\. At Sheraton, associates foster a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy working as part of a team and delivering meaningful experiences to guests, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.