Dining Room Manager and Customer Experience

Description

Job Summary: Lead operations and customer experience at Karibu, a new restaurant focused on quality and service, by managing teams and optimizing processes. Key Highlights: 1. You will lead teams and manage the daily operations of a new restaurant. 2. You will be part of a project focused on customer experience and quality. 3. You will have room to propose ideas, innovate, and lead in a dynamic environment. **We Are Looking for a Service and Experience Manager! ️✨** --------------------------------------------------- Join the launch of **Karibu**, our new restaurant. ### **What Is Karibu?** **Karibu** is our upcoming gastronomic project: a space designed to deliver **unique experiences**, where quality, service, and ambiance come together to delight every customer. We are not just launching a restaurant—we aim to create a place people want to return to, recommend, and enjoy. ### **What Will You Do in This Role?** * Lead service teams (waiters, bartenders, hosts, runners, etc.) * Manage sales, costs, and business performance indicators * Plan staff schedules and coordinate daily operations * ️ Supervise service quality and customer experience * Handle customer complaints and foster loyalty * Monitor inventory and supply chain * Implement commercial and marketing strategies * + ️ Optimize operational processes and service standards ### **What Are We Looking For?** * Degree in Business Administration, Hospitality, or Commercial Engineering * Minimum 2\-3 years of experience in similar roles * Knowledge of team management, finance, and inventory control * Strong customer orientation and service excellence * Leadership, organizational, and problem-solving skills * High adaptability and teamwork capability ### **What Do We Offer?** * Opportunity to join a project centered on **experience and quality** * Space to propose ideas, innovate, and lead * Professional development in a dynamic environment * A team committed to excellence * Lunch