Digital Services Manager

Description

Job Summary: We are seeking a Digital Services Manager to oversee daily operations, coordinate service workflows, and improve service quality. Key Highlights: 1. Professional digital environment 2. Mid-level management position 3. Professional development and direct impact **About the Role** Sina VIP Servicios Digitales SpA provides digital services, communications management, customer support, platform coordination, and administrative solutions for businesses. We are seeking a Digital Services Manager to supervise daily operations, coordinate service workflows, improve service quality, and ensure an efficient experience for customers and users. This role is ideal for an organized individual with experience in digital operations, customer service, platform management, or team coordination. **Why Join Us?** Professional digital environment Work at a modern company focused on digital solutions and high-quality service delivery. Mid-level management position Lead operational processes, support teams, and service improvement initiatives. Professional development Expand your expertise in digital operations, customer management, and team leadership. Direct impact Contribute to improving efficiency, customer satisfaction, and operational performance. **Key Responsibilities** * Manage daily operations of digital services * Coordinate support teams, customer service, and administrative staff * Monitor requests, incidents, and response times * Maintain up-to-date records, reports, and operational procedures * Coordinate with clients, vendors, and internal teams * Analyze service metrics and customer satisfaction indicators * Propose improvements to optimize processes and workflows * Ensure compliance with company policies and standards **What We Are Looking For** Experience * Experience in digital services, operations, customer service, online platforms, or administrative coordination * Prior experience supervising teams or operational processes * Experience working with corporate clients and technology vendors will be valued Skills * Digital service management * Team coordination * Customer service and experience * Process planning * Report writing * Incident resolution * Clear and professional communication * Organization and decision-making ability Education * Professional degree in Business Administration, Commercial Engineering, Information Technology, Marketing, Communications, or a related field * Certifications in project management, customer experience, digital operations, or service management will be valued Salary: $2\.800\.000 \- $4\.000\.000 per month Workplace: On-site employment