Guest Services Assistant

Description

Position Summary: We are seeking a friendly and organized Guest Services Assistant to provide frontline assistance to guests before, during, and after their travel or tourism experience. Key Highlights: 1. Develop professional experience in tourism and hospitality. 2. Gain experience in reservations and travel coordination. 3. Build a professional career path in the tourism sector. Position Summary **Trip Beyond Tourism \& Technology Services Chile SpA** is seeking a friendly, organized, and customer-service-oriented ***Guest Services Assistant*** to join our team in Maipú. As a Guest Services Assistant, you will provide frontline assistance to guests and customers before, during, and after their travel or tourism experience. You will respond to inquiries, assist with bookings and itineraries, coordinate routine guest requests, maintain accurate service records, and collaborate with internal teams and external vendors to resolve service issues. This position is ideal for recent graduates and professionals with limited work experience who are interested in tourism, hospitality, guest relations, travel services, reservations, customer service, or tech-enabled tourism. Current Guest Services positions in Chile typically combine guest inquiries, reservations, check-in assistance, issue resolution, and cross-departmental coordination. Responsibilities: Greet and assist guests in a friendly and professional manner. Respond to guest inquiries via telephone, email, chat, and authorized digital channels. Provide authorized information regarding travel, tourism, reservations, and services. Assist with reservation-related inquiries. Confirm guest and reservation details. Manage reservation modifications and cancellations. Assist with itinerary information and travel service coordination. Maintain up-to-date guest profiles and contact information. Log guest interactions and service requests. Monitor open guest requests and follow up promptly. Assist with accommodation and transportation inquiries, as applicable. Coordinate routine requests with hotels, tour operators, and transportation providers. Assist with guest arrival and departure processes, as applicable. Assist with travel vouchers and booking confirmations. Provide basic directions and destination information. Assist guests with authorized digital booking or service platforms. Monitor shared customer service inboxes and work queues. Handle routine service complaints professionally. Identify service disruptions and escalate them appropriately. Coordinate unresolved issues with reservation or travel operations teams. Collaborate on lost-and-found or service recovery procedures, as applicable. Maintain updated service records in Excel or Google Sheets. Assist with basic customer service reporting. Support customer feedback and satisfaction initiatives. Maintain accurate electronic records and documentation. Comply with customer verification, privacy, and information security procedures. Work toward established response time and service quality goals. Identify recurring customer concerns and report trends to supervisors. Participate in customer experience and service improvement initiatives. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Tourism, Hospitality, Travel Management, Business Administration, or related disciplines are highly valued. Prior experience in hospitality, tourism, reservations, customer service, front desk, or travel services is beneficial but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates in tourism and hospitality are strongly encouraged to apply. Strong customer-service orientation. Friendly and professional communication style. Good verbal and written communication skills. Excellent active listening and interpersonal skills. Good organizational and time-management skills. Exceptional attention to detail. Comfort communicating via telephone, email, and digital channels. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365\. Familiarity with reservation systems, CRM, or guest management systems is a plus. Proficiency in English is a plus, especially for serving international travelers. Ability to manage multiple guest requests simultaneously. Ability to remain calm and professional amid unexpected schedule changes. Strong problem-solving and follow-up skills. Willingness to learn new tourism and customer service platforms. Why Work With Us? Develop professional experience in tourism and hospitality. Develop customer service and guest relations skills. Gain experience in reservations and travel coordination. Strengthen professional communication via telephone, email, and digital media. Become familiar with tourism technology and reservation platforms. Develop complaint resolution and service recovery skills. Strengthen administrative and Excel skills. Work alongside professionals in tourism, travel, technology, and customer service. Gain transferable experience relevant to hotels, travel agencies, tour operators, airlines, and tourism enterprises. Build a professional trajectory toward roles such as Guest Services Representative, Reservation Specialist, Guest Relations Coordinator, Travel Operations Coordinator, or Guest Services Supervisor. Salary: $550\.000 \- $750\.000 per month Workplace: On-site employment