Job Summary: We are seeking a Technical Support professional to manage incidents, monitor systems, and facilitate changes in production environments, as part of a team innovating for meaningful change. Key Highlights: 1. Manage incidents and failures by investigating and restoring systems. 2. Monitor systems to improve performance and prevent incidents. 3. Facilitate change acceptance in production environments. **WORK AT THE HEART OF THE CHANGE** **“At Accenture, we live the future today—not only applying technology, but creating it. Here, we build the future.”** Combine your ingenuity with cutting-edge technologies and be part of the positive impact you can generate. We invite you to open the doors to the digital world, where you can develop your talent to grow, learn, and earn certifications in the most advanced technologies, deliver continuous and agile innovation, and participate in new business initiatives. Every day, across the globe, our teams innovate to drive meaningful change. Join Accenture! We are currently seeking professionals to work as **Technical Support**. **Some of your responsibilities will include:** * Managing incidents and failures, including investigation and restoration. * Monitoring systems and trends to improve performance and prevent incidents. * Tracking and facilitating change acceptance in production environments. Job Qualifications**What We Expect From You:** * Currently pursuing a degree in Computer Engineering or related fields. * Availability to work 100% on-site at our offices. * Basic technical support knowledge (Windows, general IT knowledge). * Customer service orientation. * Residency in Santiago. **Why Choose Accenture?** **A unique workplace—discover some of the benefits we offer you:** Career development Flexible working hours +50,000 training courses and programs available (online and in-person) Libraries, books, and podcasts Language learning program * Free certifications through our partners! +900 certifications in Chile GenAI Academy, featuring exclusive programs for Accenture employees. Recognized by Great Place To Work Chile 2024 as #8 among the best companies to work for, with over 1,000 employees. Yes—we’re in Chile’s Top 8! Global onboarding experience! +6,000 people welcomed in the Metaverse across LATAM Bonuses and year-end bonuses * Complementary health insurance (no deductible or co-payment) Birthday leave ‍Extended parental & maternity leave Global knowledge network Named the world’s most diverse and inclusive company, according to the Refinitiv Diversity & Inclusion Index * Sustainability—a driver of change; learn about our commitment **About Us:** * 733K employees globally. * 9K clients across 120 countries * +1,900 talents in Chile. * Projects across diverse industries