Job Summary: We are seeking a committed Process Continuity Specialist to manage complaints, resolve requirements, and monitor systems to ensure operational continuity. Key Highlights: 1. Manage customer complaints and resolve branch requirements. 2. Administer and create job positions and access accounts. 3. Monitor system stability and manage contingency plans. **Job Description** ---------------------- BancoEstado Group is looking for its next Process Continuity Specialist for its Microenterprises Branch at the Head Office building. What we are looking for: We seek a Process Continuity Specialist committed to our company’s values. What will you do in this role? Execute and maintain continuity of critical processes according to the service delivery model and current regulations, meeting defined service time and quality standards. Your main challenges will be: * Manage customer complaints, complying with BancoEstado Group’s defined standards. * Address, manage, and resolve requirements from the Branch Network and Head Office related to business processes, hardware, and MAU equipment, in accordance with defined standards. * Manage administration and creation of job positions, access accounts, and privileges for BEME staff. * Monitor and manage stability of BEME/BECH systems, remote access availability, and raise timely alerts when necessary. * Stay updated on regulatory and business knowledge, especially regarding changes or launches of new products or processes. Likewise, keep the knowledge base and area processes up to date. * Administer and maintain contingency plans to ensure Operational Continuity, reporting incident and alert statuses based on requests handled by the Help Desk. * Systematically and promptly administer, maintain, analyze, and propose improvements to control panels under the area’s responsibility. Produce management reports on service-level commitments for area processes through control panel administration. Our Purpose: "We promote inclusion and growth of microentrepreneurs, contributing to the country’s sustainable development." Our purpose focuses on sustainability and digital transformation, driving the development of microentrepreneurs nationwide. We do not only finance projects but also create opportunities for those wishing to realize their dreams. We are a certified B Corporation, meaning we are committed to generating positive social and environmental impact while balancing purpose and sustainability. Additionally, we are accredited under Chilean Standard NCh 3262, promoting gender equality, work-life balance, and shared responsibility in the workplace. We support microenterprises across diverse sectors—including commerce, tourism, agriculture, transportation, and fishing—providing financial tools that foster their growth. Position Details * Contract Type: Fixed-term (6 months), with potential conversion to indefinite-term based on performance. * Work Modality: On-site. * Location: Banco Estado Microempresas Head Office, located in Santiago Centro, RM. * Schedule: Full-time, Monday to Friday (40 hours per week). **Candidate Requirements** -------------------------- * Bachelor’s degree in Computer Engineering, Industrial Civil Engineering, Computer Science, or related fields. * Advanced Power BI skills; SQL knowledge required. Power Apps and Power Automate are desirable. * Minimum 2 years of experience in similar roles. * Knowledge of process continuity and improvement. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ At BancoEstado Microempresas, we value rigor and transparency in our hiring processes. Below are the stages you will go through: Initial Screening via AIRA: We will review applications submitted through the platform, evaluating candidate responses and submitted assessments. Group Assessment: Pre-selected candidates will be invited to participate in a group activity to assess key competencies for the role. Competency Evaluation: Candidates who pass the group stage will undergo an individual evaluation conducted by a specialized consultant, who will thoroughly analyze their competencies and potential for the position. Final Interview: Recommended candidates will be invited to a final interview with a committee composed of area managers, where the final decision will be made. Process Duration: On average, our selection processes take between 30 to 35 business days. **About Us** ------------------ At BancoEstado Microempresas, we work every day to build a more inclusive, equitable, and opportunity-rich country. Our mission is to promote inclusion and growth of microentrepreneurs, contributing to the country’s sustainable development. We are a BancoEstado subsidiary specializing in providing comprehensive financial solutions for those seeking to transform their ideas into successful ventures. We stand out as a public bank committed to equity and inclusion, with over 60% of our leadership positions held by women. Our service network spans from Arica to Porvenir, serving over one million customers with a close, innovative, and purpose-aligned approach. **Our Benefits** ----------------------- At BancoEstado Microempresas, we know people are our greatest asset. Therefore, upon transitioning to an indefinite-term contract and joining our collective agreement, you will gain access to benefits such as: * Complementary Health Insurance. * Flexible Hours Bank and work-life balance policies. * Childcare and nursery support. * Scholarships for undergraduate and postgraduate studies. * And much more! Additionally, we are committed to inclusion and equity. This opportunity is open to all individuals, regardless of gender, age, origin, or disability.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
