Patient Services Assistant

Description

Job Summary: Hospital JoySalud Valparaíso is seeking a Patient Services Assistant to provide a welcoming and organized medical care experience, supporting the services and administrative team. Key Highlights: 1. Entry-level opportunity in healthcare administration and customer service 2. On-the-job training and development of practical skills 3. Teamwork with experienced professionals **About the Position** At Hospital JoySalud Valparaíso, we are committed to providing patients and their families with a welcoming, organized, and high-quality medical care experience. We are looking for a Patient Services Assistant (m/f/d) to support our patient services and administrative team. This is an entry-level opportunity designed for candidates beginning their careers in healthcare administration, customer service, reception, or administrative support. The selected individual will assist patients with general inquiries, appointment information, registration, and administrative requests, contributing to maintaining an efficient and friendly hospital environment. **Why Work With Us?** **The Environment:** Our Valparaíso facility offers a professional and welcoming atmosphere where employees can develop practical healthcare administration skills. **Professional Development:** Entry-level staff will receive on-the-job training and have opportunities to learn hospital administrative procedures. **Patient-Centered Focus:** You will work directly with patients, family members, and hospital staff, gaining valuable experience in communication and customer service. **Teamwork:** You will collaborate with experienced administrative and healthcare professionals who will guide you as you learn your responsibilities. **Key Responsibilities** **Patient Interaction:** Greet patients and visitors, answer general questions, and direct them to the appropriate hospital department. **Appointment Support:** Assist with scheduling, confirming, and canceling appointments, as well as handling basic patient inquiries. **Administrative Support:** Help maintain patient records, organize documents, prepare forms, and perform routine administrative tasks. **Reception Support:** Answer phone calls and messages, coordinate visitor access, and assist with front-desk activities. **Patient Communication:** Provide clear and courteous information while consistently maintaining professionalism and confidentiality. **Team Collaboration:** Coordinate with administrative and clinical staff to help ensure patients receive timely assistance. **What We Are Looking For** **Experience:** In customer service, reception, administration, healthcare support, or a related field. Candidates without prior professional experience are also welcome to apply. **Education:** Completed secondary education or equivalent. Studies in administration, healthcare administration, customer service, or related fields are preferred. **Communication:** Strong communication skills in Spanish and a professional, courteous attitude toward patients and colleagues. **Computer Skills:** Basic proficiency in email, Microsoft Office, Google Workspace, or similar administrative tools. **Profile:** We seek an organized, patient, responsible individual who feels comfortable working with people in a dynamic healthcare environment. Salary: $500\.000 \- $700\.000 per month Work Location: On-site employment