Operations and Technical Support Coordinator

Description

Job Summary: We are seeking an Operations and Technical Support Coordinator to serve customers, coordinate field technicians, and manage collections in Regions V and IV. Key Highlights: 1. Multifunctional role involving coordination and technical customer support 2. Job stability and a positive work environment 3. Professional growth opportunities A telecommunications company is looking for an Operations and Technical Support Coordinator to join our team on-site in La Calera. **Important:** This position involves customer service and coordination across multiple communes in **Regions V and IV**. **It does not involve exclusive service to La Calera only.** Main Responsibilities: * Customer service via WhatsApp and phone calls (Regions V and IV) * Level-1 technical support and case follow-up * Coordination of field technicians across various zones * Collection management and monitoring Requirements: * Customer service experience (preferably in telecommunications or technical support) * Proficiency with WhatsApp, phone calls, and digital tools * Strong organizational skills, proactivity, and customer orientation * Class B driver's license * Ability to simultaneously manage multiple zones and customers * Ability to work under pressure and meet deadlines Desirable: * Basic knowledge of networks or fiber optics * Experience coordinating field technicians or teams Compensation: * Base salary plus performance-based bonuses for: * Collections * Service quality * Technical coordination * Response and resolution time Location: La Calera (on-site) We Offer: * Job stability * A positive work environment * Career advancement opportunities * Affiliation with Compensation Fund (Caja de Compensación) **Working Hours:** Monday to Thursday: 08:30–17:30 hrs; Friday: 08:30–17:00 hrs, including a 30-minute lunch break. Position Type: Full-time Salary: $650.000–$750.000 per month Workplace: On-site employment