Level 1 Technical Support Analyst - cPanel Hosting

Description

Job Summary: We are seeking a Level 1 Support Analyst with agile response capability for multichannel technical support in Web Hosting, including email configuration and cPanel management. Key Highlights: 1. Agile multichannel technical support (Chat, Ticket, Phone). 2. cPanel management and email account configuration. 3. Technical consultation for customers regarding hosting services. We are looking for a Level 1 Support Analyst for our Web Hosting company. The ideal candidate must be able to respond quickly and simultaneously to requests via Chat, Ticket, and Phone. Main Responsibilities: Multichannel technical support (simultaneous handling of chat and calls). Email account configuration and incident resolution (Outlook, Gmail, IMAP/POP3). Basic account management via cPanel. Technical consultation for customers regarding hosting services. Requirements: Excellent diction and spelling (mandatory). Solid knowledge of cPanel and email configuration. Ability to work under pressure and multitask. Desirable: Basic knowledge of Linux and office productivity tools. Responsibility and commitment to assigned shifts.-Requirements- Minimum education: High school diploma (CH) / Technical degree years of experience Age: between 25 and 35 years Knowledge: Analytical ability, Response capability, Agility, Databases, Hosting, Operating systems, Support, Technical support, Web, Resolution