Level 1 IT Support Technician

Description

Job Summary: We are seeking a Level 1 IT Support Technician to gain experience in IT support, user assistance, incident resolution, and equipment and system maintenance. Key Highlights: 1. Development of experience in IT support and user assistance 2. Opportunities for learning and professional growth in technology 3. Professional and collaborative work environment with training **Level 1 IT Support Technician** **Job Summary:** We are seeking a Level 1 IT Support Technician to join our team in Valparaíso. This position offers an excellent opportunity to develop experience in IT support, user assistance, incident resolution, and equipment and system maintenance. The selected candidate will provide first-level technical support, helping maintain operational continuity and delivering prompt, professional assistance to users. **What you'll do:** * Respond to and log technical support requests * Diagnose and resolve basic hardware and software incidents * Provide in-person and remote user support * Install and configure computers, peripherals, and software * Assist with configuration and maintenance of IT equipment * Resolve issues related to Windows, Microsoft Office, and common applications * Support printer and device connection and configuration * Perform basic preventive maintenance on equipment * Create, update, and maintain incident and request records * Escalate technically complex issues when necessary * Assist with basic network and connectivity tasks * Maintain inventories and records of technological assets * Guide users on basic use of IT tools * Support implementation of updates and configurations * Collaborate with the IT team on operational tasks and technology projects * Maintain courteous, solution-oriented user interaction **Requirements:** * Completed secondary education, technical training, or studies related to computing * Interest in developing a career in IT support and technology * Basic knowledge of computers, operating systems, and applications * Basic proficiency in Microsoft Office or similar tools * Ability to diagnose and resolve problems * Strong communication and user service skills * Organizational and follow-up capabilities * Responsibility and willingness to learn * Ability to work in a team * Prior experience in technical support, help desk, computing, or user assistance is preferred * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Opportunities for learning and development in technology * On-the-job training and mentoring * Practical experience in IT support and user assistance * Opportunities for professional growth * Exposure to diverse equipment, systems, and technological tools * Development of technical and problem-solving skills * Learning-oriented and continuously improving environment We invite you to apply and join our team. We seek individuals passionate about technology, service-oriented, and motivated to learn and grow professionally. Salary: $8\.400\.000 per year Workplace: On-site employment