IT Support Assistant

Description

Job Summary: We are seeking an IT Support Assistant to support daily IT operations by providing first-level support and resolving incidents with a service-oriented approach. Key Highlights: 1. Excellent opportunity to gain experience in IT support 2. Professional and collaborative work environment 3. Learning and technology development opportunities **IT Support Assistant** **Job Summary:** We are looking for an IT Support Assistant to join our team in Concepción, Biobío Region. This is an excellent opportunity to gain experience in IT support, user assistance, hardware, software, and technological tools. The selected candidate will support the daily operations of the technology department by delivering first-level support and helping resolve incidents quickly, clearly, and with a service orientation. **What you'll do:** * Respond to technical support inquiries and requests * Provide in-person and remote assistance to users * Log and track tickets and incidents * Assist with installation and configuration of computers and peripherals * Resolve basic hardware and software issues * Support connectivity, network, and printer issues * Install and update computer applications and tools * Assist with Microsoft Office and other digital tools * Maintain records of equipment and technology assets * Perform basic preventive maintenance tasks * Document solutions and incidents * Escalate more complex issues to the appropriate team * Guide users on technological tools and procedures * Support IT department projects and activities **Requirements:** * Interest in computing, technology, and technical support * Completed secondary education, technical studies, or training related to computing * Basic knowledge of computers, hardware, and software * Basic proficiency with digital tools * Ability to learn new technologies and procedures * Strong communication and user service skills * Problem-solving ability * Organization and responsibility * Teamwork orientation * Prior experience in technical support, computing, help desk, or user assistance is preferred * Junior profiles, recent graduates, and candidates with relevant hands-on experience are also welcome **Why work with us:** * Professional and collaborative work environment * Learning and technology development opportunities * On-the-job training and mentoring * Practical experience in IT support and user assistance * Skill development in hardware, software, and networking * Opportunities for professional growth * Participation in technology projects and improvements * Opportunity to work alongside IT professionals If you are seeking an opportunity to develop your computing knowledge and grow professionally in technical support, we invite you to apply. Salary: $7\.800\.000 per year Workplace: On-site employment