IT Support Assistant

Description

Job Summary: We are seeking an IT Support Assistant for MinoTech Systems who is interested in developing their technical skills and helping resolve everyday technological issues in Alto Hospicio. Key Highlights: 1. Opportunities for learning and continuous development in technical support. 2. Working with modern technology and enterprise-grade equipment. 3. Professional growth toward more specialized support roles. **About the Role** At MinoTech Systems, we believe technology should make daily business operations simpler, faster, and more reliable. We provide practical digital solutions and technology support to businesses in Alto Hospicio and across the Tarapacá region. We are looking for an IT Support Assistant who is eager to develop their technical skills, assist users in resolving everyday technology issues, and contribute to maintaining a reliable work environment. This is an entry-level position designed for candidates just starting their IT career or those with limited professional experience. You will work alongside experienced team members while providing support to employees on hardware, software, account access, and basic technical troubleshooting. **Why Work With Us?** **The Environment:** Our office in Alto Hospicio offers a practical and collaborative environment where new employees can learn from professionals with extensive technology experience. **Learning and Development:** We encourage continuous learning and offer opportunities to develop your technical support and problem-solving skills. **Modern Technology:** You will work with enterprise computers, software applications, networking equipment, and commonly used cloud-based tools. **Professional Growth:** This role provides opportunities to broaden your IT knowledge and advance into more specialized technical support functions as you gain experience. **Key Responsibilities** **Technical Support:** Assist employees with basic issues related to computers, software, printers, and peripherals. **Problem Resolution:** Identify and resolve common technical issues, or escalate more complex cases to senior IT team members. **User Assistance:** Help employees with account access, password resets, software installation, and basic system-related inquiries. **Equipment Support:** Collaborate on the setup, installation, and maintenance of company computers and other technological equipment. **Documentation:** Log support requests, resolution steps, and solutions in the internal support system. **Teamwork:** Collaborate with other team members to ensure technical issues are addressed efficiently and professionally. **What We’re Looking For** **Experience:** 0–2 years of experience in IT support, technical support, IT services, or a related field. Recent graduates and candidates with relevant technical training are welcome to apply. **Education:** Technical training or studies in Information Technology, Computer Science, Systems Administration, or a related field are preferred. **Technical Knowledge:** Basic knowledge of Windows, Microsoft Office, computer hardware, software installation, and standard troubleshooting procedures. **Communication:** Strong communication skills in Spanish and the ability to clearly explain technical issues to non-technical users. **Problem Solving:** You are patient, organized, and willing to investigate issues thoroughly until an appropriate solution is found. **Attitude:** You are eager to learn, unafraid to ask questions, and committed to building a long-term career in IT support. Salary: $600\.000 \- $700\.000 per month Work Location: On-site employment