Position Summary: We are seeking a proactive Operations and Services Analyst to handle customer requests and incidents related to information systems, ensuring quality and satisfaction. Key Highlights: 1. Integration into a hybrid environment with flexibility and telecommuting. 2. Being part of a team committed to excellence and continuous improvement. 3. A service-oriented culture focused on constant self-improvement. **Job Description:** Operations and Services Analyst At Tecnigen S.A., a leading company in the fields of Medicine, Science, and Technology with over 60 years of experience, we are currently seeking an Operations and Services Analyst to join our team in San Joaquín, Región Metropolitana, Chile. This professional will serve as the help desk, handling customer requests and incidents regarding our current information systems via a ticketing platform, email, or telephone, ensuring SLA compliance and customer satisfaction at Tecnigen. We seek a proactive individual with strong analytical skills and a willingness to learn and grow within a dynamic, technology-driven environment. The selected candidate will integrate into a hybrid work environment, combining on-site and fieldwork with the flexibility of telecommuting, adapting to the market’s evolving needs. Their role will be essential in maintaining the quality and efficiency of our service delivery, focusing on achieving excellence in every interaction with our customers and users. If you are passionate about technology and innovation, and wish to join a team committed to excellence and continuous improvement, we invite you to apply for this position and become part of our service-oriented culture focused on constant self-improvement! Tecnigen S.A. is a Chilean company dedicated to providing equipment, operations, management, and control solutions in the fields of Medicine, Science, and Technology. With over 60 years of experience, since 1999 we have operated as a national company following the merger of Merck S.A.’s Health Division (a subsidiary of Merck Germany) and Hänel S.A. This extensive experience enables us to approach new challenges optimistically and deliver everything required by a highly technological and continuously evolving market. We constantly pursue Service Excellence. One of our greatest strengths is Our People: over 160 professionals with top-tier technical competencies and the best disposition to deliver effective and flexible service. Always at the forefront, it is imperative for TECNIGEN to be among the first to know global advances in knowledge areas and human endeavors influencing our activities. Thus, we access the latest and best technology brands in equipment, instrumentation, and service, establishing strategic partnerships with world-leading companies in our field. Requirements Degree in Computer Engineering, Systems Analysis, or related field. 2 years of experience in the IT field. Availability to work shifts during non-business hours. Help desk or IT support experience is desirable. Knowledge of health informatics is desirable. Benefits Supplementary insurance plans. On-site cafeteria. Half-day off on birthday. Agreements with banks, gyms, and other organizations.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
