Be part of Stefanini! At Stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what they love and co-creating a better future. Surely you don't want to miss out! We are looking for an Incident Manager **Responsibilities and attributions** * Identification, classification, prioritization, and initial support. * Diagnosis investigation and resolution. * Assignment in the incident ticketing tool to 2nd and 3rd level according to functional and hierarchical escalation. * Incident closure. * Verification of information reliability. * Verification of correct ticket resolution. * Verification of logging relevant events log vs. major incident tickets. **Requirements and qualifications** * Professionals from computer science or engineering fields * Minimum of 3 years of experience in the role * Experience handling ITIL methodology **Additional information** Stefanini Benefits Are you looking for a place where your ideas can shine? With over 38 years of history and global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let's build a better future together!