Enterprise Technology Services Manager

Description

Position Summary: N2 Technology Chile SpA is seeking an Enterprise Technology Services Manager to lead the delivery and evolution of technology solutions, combining service management and technical coordination. Key Highlights: 1. Lead technology services with direct impact on business operations. 2. Collaborate with technical specialists and business stakeholders. 3. Strengthen expertise in technology management and service delivery. **Position Summary:** **N2 Technology Chile SpA** is seeking an Enterprise Technology Services Manager to lead the delivery and evolution of technology solutions that support client operations and internal teams. The role will combine service management, technical coordination, and a business-oriented approach to maintain reliable platforms and respond to emerging digital needs. **Responsibilities:** * Manage delivery of technology services to clients and business units * Set priorities for requests, enhancements, and support needs * Coordinate technical teams, vendors, and specialists involved in services * Monitor overall performance and availability of platforms and systems * Track critical incidents and ensure appropriate coordination for resolution * Work with end users and business stakeholders to understand new technology needs * Coordinate updates, implementations, and improvements to existing services * Review usage trends, recurring requests, and optimization opportunities * Manage commitments and agreed service levels with clients or internal units * Maintain documentation and reports on performance, changes, and technology activities * Support planning for future technology capabilities and services **Requirements:** * Experience in technology services, IT operations, service delivery, enterprise systems, technical support, or related areas * Ability to coordinate technical teams and business needs * General understanding of platforms, applications, infrastructure, or digital services * Strong planning and priority management skills * Customer orientation and ability to address service requirements * Effective communication with both technical and non-technical audiences * Familiarity with service management, ticketing, or project management tools is valued * Prior experience in technology leadership or management is desirable but not mandatory * Degrees in technology, computer science, engineering, business administration, or related fields are valued, with relevant practical experience also considered **Why Join Us:** * Lead technology services with direct impact on business operations * Gain exposure to diverse platforms and digital requirements * Collaborate with technical specialists and business stakeholders * Participate in the evolution and improvement of technology services * Strengthen expertise in technology management and service delivery * Advance into higher-level technology leadership roles Salary: $46.800.000 per year Workplace: On-site employment