Digital Experience Manager

Description

Job Summary: We are seeking a Digital Experience Manager to oversee online services, coordinate customer support, and enhance the user experience. Key Highlights: 1. Leads teams and coordinates operations in a modern digital environment. 2. Expands your experience in digital operations and leadership. 3. Contributes to improving user satisfaction and service quality. **About the Role** Enjoy Digital Services SpA provides digital solutions, customer support, platform coordination, content management, and operational support for businesses. We are looking for a Digital Experience Manager to supervise online services, coordinate support workflows, improve user experience, and ensure compliance with quality standards. This role is ideal for a professional with experience in digital operations, customer service, online platforms, or team management. **Why Join Us?** Professional digital environment Work within a modern organization focused on digital services and customer experience. Mid-level management position Lead teams, coordinate operations, and participate in service improvement projects. Professional development Expand your expertise in digital operations, customer management, and leadership. Direct impact Contribute to improving user satisfaction, operational efficiency, and service quality. **Key Responsibilities** * Manage daily operations of digital services * Supervise online support and service channels * Coordinate with customers, vendors, and internal teams * Monitor requests, incidents, and response times * Analyze customer satisfaction and service quality metrics * Prepare reports, records, and operational updates * Identify opportunities to improve user experience * Coordinate implementation of changes to platforms and processes * Ensure compliance with internal policies and standards **What We’re Looking For** Experience * Experience in digital services, customer experience, operations, online support, or platform management * Prior experience coordinating teams or operational processes * Experience working with enterprise clients, technology vendors, or digital channels is preferred Skills * Digital experience management * Team coordination * Customer service * Platform management * Performance metric tracking * Report preparation * Process improvement * Organization and problem resolution Education * Professional degree in Business Administration, Marketing, Communications, Commercial Engineering, Information Technology, or a related field * Certifications in customer experience, project management, digital operations, or service management are preferred Salary: $2\.800\.000 \- $4\.000\.000 per month Workplace: On-site employment