Customer Support Specialist

Description

Job Summary: Healthatom is seeking a Customer Support Specialist to precisely and empathetically resolve customer issues, maintain product trust, and identify risk signals for retention. Key Responsibilities: 1. Accurately, empathetically, and swiftly resolve real customer issues. 2. Maintain customer trust in the product. 3. Collaborate in identifying friction patterns. **Customer Support Specialist (1 vacancy)** **Administrative Staff / Customer Service and/or Information Executives \- Mid-level administrative service professionals and related fields** ========================================================================================================================================================================================================= ### **CONTACT INFORMATION** **Company:** HEALTHATOM (DENTALINK \- MEDILINK) **Economic Activity:** Information technology consulting activities and information infrastructure management **Company Description:** "Software-as-a-Service (SaaS) company that manages and improves efficiency in healthcare provider administration by digitally connecting them with relevant stakeholders to make this possible" ### **JOB DESCRIPTION** At Healthatom, we are revolutionizing the healthcare industry. Our next Customer Support Specialist in Chile is tasked with resolving real regional customer issues accurately, empathetically, and swiftly — not merely closing tickets. Maintain customer trust in the product and identify risk signals requiring escalation to the Retention team. What will you do? Respond to inquiries and requests via established support channels within the defined regional SLA. Accurately diagnose and resolve technical or product usage issues. Escalate complex technical issues to the Engineering team or Cell Manager. Accurately log every interaction in Intercom and HubSpot. Identify and escalate to the Manager or Retention team when a customer exhibits signs of churn risk. Collaborate with Enablement to detect recurring technical or process-related friction patterns. Metropolitana, Las Condes 02/09/2026 \- 23/09/2026 Confidential Full-time ### **REQUIREMENTS** **Education Level:** **Experience:** 2 years ### **ADDITIONAL DETAILS** **Contract Type:** Fixed-term contract **Position Level Offered:** Executive **Source of Posting:** WEB **Professional Practice Opportunity:** No