Client Success Leader

Description

Job Summary: Betterfly is seeking a Client Success Leader to manage retention, accelerate onboarding, and drive growth of the customer portfolio in Chile. Key Highlights: 1. Key role in managing and growing the customer portfolio in Chile. 2. Opportunity to work in an organization experiencing continuous growth. 3. Diverse and inclusive culture with a positive impact on people's lives. **Join Betterfly!** Betterfly is a unique Digital Platform enabling companies to offer flexible benefits to their employees while positively impacting the world—transforming healthy habits into social donations. Betterflyers believe that success stories result from bringing talented people together to pursue bold purposes. We have a distinctive signature in everything we do: we are courageous, passionate, and honor our teams by providing opportunities to dream, believe, create, learn, and enjoy. We are currently looking for a **Client Success Leader** to join our team at Betterfly. This person will be responsible for the performance of Chile’s installed customer base: implementing proactive and reactive retention strategies, driving initiatives to accelerate onboarding across our platforms, and fostering growth of the active customer portfolio as well as overall account health. **What responsibilities do we expect from you?** * Support Client Success Managers with tools, data, arguments, and backing—without assuming direct account ownership. * Proposal of improvements based on insights. Convert operational learnings, portfolio observations, and customer voice into concrete initiatives—including hypotheses, success metrics, and deadlines; maintain those that work and discontinue the rest. * Data discipline and governance in HubSpot: ensure accounts, contacts, deals, activities, tickets, next steps, close dates, loss reasons, and amounts are up to date in the CRM. Collaborate with Revenue Operations to implement necessary properties, stages, and reports—leveraging the CRM as a management tool. * Analytics of the customer base and forecasting. Build business insights—not wait for them. Establish and maintain country-level views of retention, expansion, and risk; deliver reliable forecasts for renewals and churn; translate portfolio behavioral patterns into actionable management decisions. **What are we looking for in you?** * Degree in Business Administration, Commercial Engineering, Industrial Civil Engineering, or related fields. * Proven experience in Customer Success, Account Management, Customer Care, or Sales roles—with direct accountability for retention and growth outcomes. * Minimum 2 years of team leadership experience (mandatory). * Prior experience with HubSpot or similar CRM (preferred). Must have used it as a team management tool: pipelines, properties, reporting, dashboards, workflows, and ticketing. * Desired experience in SaaS companies or B2B environments with subscription/recurring revenue models, and in managing end-user adoption of digital products. **Why choose Betterfly?** Because you’ll have the opportunity to work in an organization experiencing continuous growth—one that challenges you daily to become your best self and strives to make a positive impact on people’s lives. Generating positive impact for our users and the world lies at the heart of everything we do at Betterfly—and we want you to live this extraordinary experience. **What do we offer you?** * Access to Betterfly’s platform! * Health — Life insurance, supplementary medical and dental insurance! * Betterfly FlexBen Bonus * Daycare benefit for Betterflyer mothers and fathers! * Your Day! — Birthday off * Festivity Time — Entire week off for Christmas or New Year! * Flexible working hours — hybrid work model. * Multicultural environment. * Professional development opportunities within a highly innovative environment. *At Betterfly, you’ll find a diverse and inclusive culture—free of gender stereotypes, holistic and respectful. We have an active Diversity, Equity & Inclusion Committee working on these topics to make our company a more inclusive place for everyone. We foster inclusion and seek to collaborate with top talent. Therefore, this position is published under Law No. **21\.015** on Labor Inclusion, which promotes the inclusion of persons with disabilities in the labor market.*