IT Support Assistant

Description

Job Summary: We are seeking an IT Support Assistant to gain experience in technical support, user assistance, incident resolution, and supporting the management of equipment and systems. Key Highlights: 1. Opportunities for learning and technological development 2. Professional and collaborative work environment 3. Opportunities for professional growth **IT Support Assistant** **Job Summary:** We are looking for an IT Support Assistant to join our team in Santiago, Región Metropolitana. This position offers an opportunity to develop expertise in technical support, user assistance, incident resolution, and supporting the management of technological equipment and systems. The selected candidate will collaborate with the IT team to ensure efficient user support and contribute to the proper functioning of the organization’s technological tools. **What you'll do:** * Respond to basic IT support requests and inquiries * Log and track incidents and requests * Provide technical support to users both on-site and remotely * Assist with configuration and installation of computers and peripherals * Resolve basic hardware and software issues * Support application installation and updates * Provide assistance with Microsoft Office and digital tools * Support basic connectivity and network issues * Configure and assist with the use of printers and other devices * Maintain records of equipment and technological assets * Perform basic preventive maintenance * Escalate complex incidents to the appropriate team * Guide users on the use of IT tools * Keep support documentation up to date * Support IT-related administrative tasks * Collaborate on technology department projects and activities **Requirements:** * Completed secondary education, technical training, or studies related to computing * Interest in developing a career in IT support and technology * Basic knowledge of computers, hardware, and software * Basic proficiency with digital tools and Microsoft Office * Ability to solve problems and learn new tools * Strong communication and user support skills * Organizational skills and responsibility * Willingness to work collaboratively * Prior experience in technical support, computing, help desk, or user support is preferred * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Opportunities for learning and technological development * On-the-job training and mentoring * Practical experience in IT support and user assistance * Opportunities for professional growth * Development of technical and problem-solving skills * Exposure to diverse systems and technological tools * Learning-oriented and continuously improving environment We invite you to apply and join our team. We seek responsible, service-oriented individuals with a passion for technology and continuous learning. Salary: $8\.400\.000 per year Workplace: On-site employment