Part-time Technical Support

Description

Job Summary: We are seeking a Technical Support specialist to provide remote assistance to promoters and internal teams, resolving incidents related to equipment, systems, and credit card platforms. Key Highlights: 1. Join a company experiencing constant growth 2. Professional training and development 3. Excellent work environment Technical Support – Credit Cards Do you enjoy solving problems, providing support, and working with technology? This opportunity is for you! We are currently looking for a Technical Support specialist to join our team, delivering remote assistance to promoters at point-of-sale locations and supporting our internal team. **Main Responsibilities:** Provide remote technical support to promoters operating at various point-of-sale locations. Resolve incidents related to equipment, systems, and credit card platforms. Support Unicard’s internal team in addressing technical requests. Diagnose and resolve connectivity, configuration, and application functionality issues. Log and track cases until proper resolution is achieved. Escalate incidents when necessary, ensuring timely response. Maintain clear and effective communication with both internal and external users. **Requirements:** Completed secondary education; technical training in Computer Science, IT Support, or related fields is desirable. Experience in technical support, help desk, or remote user assistance. Proficiency with Office tools and technological platforms. Basic knowledge of operating systems, connectivity, and technical troubleshooting. Experience in payment methods, credit cards, or retail is desirable (but not mandatory). **We Are Looking For Candidates With:** Outstanding customer orientation. Analytical skills and problem-solving ability. Strong communication and teamwork skills. Organization and case tracking capability. Ability to work effectively under pressure. Proactivity and willingness to learn. **We Offer:** Opportunity to join a company experiencing constant growth. Job stability. Professional training and development. Excellent work environment. If you enjoy delivering solutions, supporting users, and working in a dynamic environment, apply with us! Inclusive job posting, open to persons with disabilities, in accordance with Law No. 21\.015